Foundation Platform Manager

jacksonlewis; Kentucky; On-site; USD 110,000 - 180,000; Full time

Job summary

Jackson Lewis P.C. is seeking a platform owner for its Litera Foundation experience management system.

The role oversees day-to-day administration, configuration, and enhancements, ensuring data quality and scalable implementations across experience, expertise, and proposal modules. You will drive automation, analytics, and AI-ready data while partnering with IT, vendors, and stakeholders to deliver trusted insights and business value.

Qualifications

• Experience implementing or administering enterprise software platforms is advantageous.
• Strong analytical and data governance capabilities.
• Project management skills with cross-functional collaboration.

Responsibilities

• Manage day-to-day administration of the Litera Foundation experience management system.
• Lead backend configuration, enhancements, and platform rollouts across modules.
• Oversee data quality, taxonomies, and integrations for experience data.
• Design and optimize automated workflows and intake mechanisms.
• Support AI enablement to enable analytics, narrative generation, and insights.
• Develop experience reports, dashboards, and KPIs to drive business impact.
• Lead end-user training, onboarding, and adoption to ensure platform usage.
• Coordinate with stakeholders, vendors, and IT on integrations and upgrades.
• Respond to inquiries and manage special projects related to the system.

Job description

Focused on employment and labor law since 1958, Jackson Lewis P.C.'s 1,000+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged and stable, and share our clients' goals to emphasize belonging and respect for the contributions of every employee.

The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers® "Best Law Firms".

Job Summary

Manage the day-to-day administration of the firm's experience management system, Litera Foundation, including overseeing end-user training, onboarding, user adoption programs, and communications, in collaboration with team members across all business services and legal departments. Ensure effective configuration, customization, and ongoing enhancements of the system to fully leverage all system capabilities and business partners in support of firm business plans and objectives. Oversee data quality and content, data integrations and system taxonomies, and provide technical support and training for all system users.

Platform Ownership & Administration

Serve as the business owner of the firm's experience management system, overseeing day‑to‑day administration, configuration, enhancements, and system performance across experience, expertise, and proposal modules. Lead backend configuration and approved enhancements within Litera Foundation, ensuring timely, accurate, and scalable implementation. Project manage firm‑wide platform rollouts, upgrades, and major enhancements.

Data Governance, Quality & Structure

Oversee the capture, curation, and maintenance of accurate experience data, including client, matter, and personnel profiles, matter profiling, and narrative approval workflows. Establish and enforce data quality standards, taxonomies, and validation processes, ensuring consistency across integrations and imports. Partner with Data Services and IT to define and implement data governance frameworks that support downstream analytics, reporting, and AI use cases.

Workflow Design, Automation & Optimization

Design and continuously evolve automated workflows and intake mechanisms to efficiently capture experience information from lawyers and business professionals. Analyze and optimize workflows to improve efficiency, scalability, usability, and data integrity, maintaining clear documentation of processes and systems. Champion process improvement and operational scalability across the experience management lifecycle.

AI Enablement & Innovation

Leverage firm‑licensed AI platforms to support the capture, transformation, and reuse of work product into actionable, client‑ready experience data. (M/D) Ensure the experience platform is AI‑ready, with structured, governed data that enables advanced analytics, narrative generation, and insight development. (D)

Reporting, Analytics & Business Insights

Develop and maintain experience reports, dashboards, and analytics that highlight firm capabilities, trends, and opportunities for new business and cross‑selling. Define and implement KPIs and performance metrics to measure platform adoption, data quality, and business impact, using insights to drive continuous improvement.

Training, Adoption & Change Management

Design and oversee end‑user training, onboarding, and adoption programs, ensuring effective use of the platform across the firm. Lead change management efforts that promote consistent adoption, data stewardship, and a culture of knowledge sharing.

Stakeholder, Vendor & Technical Partnerships

Work closely with lawyers and business stakeholders to gather requirements and translate needs into actionable technology solutions. Manage relationships with vendors and external service providers, ensuring high performance, accountability, and service quality. Partner with IT, vendors, and third parties to manage integrations, resolve system‑level issues, and implement upgrades and enhancements.

General Responsibilities

Respond to internal and external inquiries related to the experience management system and experience data. Perform special projects and other duties as assigned.

Core Skills & Competencies

Proven ability to build strong, collaborative relationships with Marketing, Business Development, lawyers, firm administration, and vendors. Demonstrated success leading technology adoption, change management, and user adoption initiatives in a law firm or comparable professional services environment. Strategic, analytical thinker with the ability to translate complex technology and data into clear, actionable insights for varied audiences. Strong project management skills with the ability to manage multiple complex initiatives with competing priorities, on time and within