Manager, Practice Solutions – Litigation

Jobtailor

California (MO)

On-site

USD 90,000 - 140,000

Full time

14 days+

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Job summary

Jobtailor is seeking a Change Management and Adoption Lead to drive technology adoption within the Litigation practice and across offices. You will translate user needs into practical use cases, design adoption plans, and guide teams through complex workflow changes with targeted training and coaching.

In this role, you will manage product roadmaps for AI-enabled legal tools, oversee implementation readiness, and collaborate with Knowledge Management, Data Science, and IT functions to maximize

Qualifications

Bachelor’s degree or equivalent professional experience.
Three or more years of experience in change management, technology adoption, legal technology, training, or a related field.
Experience working in a law firm, legal department, legal technology company, or professional services environment.
Proven ability to guide professionals through technology and workflow change.
Strong stakeholder management, facilitation, training, communication, and project-management skills.
Ability to translate user needs into practical use cases and adoption plans.
Experience leading technology adoption within a law firm or legal environment preferred.
Experience supporting lawyers, practice groups, or geographically distributed teams preferred.
Formal change-management training, such as Prosci or ADKAR preferred.
Familiarity with legal technology and legal workflows preferred.
Experience using feedback and adoption data to improve utilization preferred.

Responsibilities

Develop and execute adoption strategies for assigned technologies, the Litigation practice, and offices.
Understand lawyers’ and business professionals’ workflows, challenges, and priorities.
Identify technology use cases that improve efficiency, quality, consistency, collaboration, and client service.
Deliver targeted training, communications, coaching, and workflow guidance.
Lead or coordinate technology implementation plans, testing, launch, and post-launch support.
Facilitate user testing and workflow validation.
Serve as product owner for a portfolio of legal technology and AI-enabled applications.
Develop product roadmaps, gather and prioritize user requirements, and maintain a product backlog.
Coordinate product releases, configuration changes, testing, communications, and training.
Build relationships with practice leaders, attorneys, business professionals, and cross-functional teams.
Define and monitor adoption and utilization measures.
Provide updates and recommendations to the Director, Practice Solutions.
Collaborate with Knowledge Management, Innovation, Data Science, AI Engineering, Technology, Risk, Information Security, Talent Development, and other teams.
Maintain vendor relationships and coordinate vendor support, updates, roadmap discussions, and issue resolution.
Support product evaluations, pilots, renewals, and commercial reviews.

Skills

Change Management

Technology Adoption

Stakeholder Management

Training and Facilitation

Legal Technology

Education

Bachelor’s degree

Tools

AI-Enabled Applications

Legal Technology

Job description

Develop and execute adoption strategies for assigned technologies, the Litigation practice, and offices
Understand lawyers’ and business professionals’ workflows, challenges, and priorities
Identify technology use cases that improve efficiency, quality, consistency, collaboration, and client service
Deliver targeted training, communications, coaching, and workflow guidance
Lead or coordinate technology implementation plans, testing, launch, and post-launch support
Facilitate user testing and workflow validation
Serve as product owner for a portfolio of legal technology and AI-enabled applications
Develop product roadmaps, gather and prioritize user requirements, and maintain a product backlog
Coordinate product releases, configuration changes, testing, communications, and training
Build relationships with practice leaders, attorneys, business professionals, and cross-functional teams
Define and monitor adoption and utilization measures
Provide updates and recommendations to the Director, Practice Solutions
Collaborate with Knowledge Management, Innovation, Data Science, AI Engineering, Technology, Risk, Information Security, Talent Development, and other teams
Maintain vendor relationships and coordinate vendor support, updates, roadmap discussions, and issue resolution
Support product evaluations, pilots, renewals, and commercial reviews

Requirements

Bachelor’s degree or equivalent professional experience
Three or more years of experience in change management, technology adoption, legal technology, training, or a related field
Experience working in a law firm, legal department, legal technology company, or professional services environment
Proven ability to guide professionals through technology and workflow change
Strong stakeholder management, facilitation, training, communication, and project-management skills
Ability to translate user needs into practical use cases and adoption plans
Experience leading technology adoption within a law firm or legal environment preferred
Experience supporting lawyers, practice groups, or geographically distributed teams preferred
Formal change-management training, such as Prosci or ADKAR preferred
Familiarity with legal technology and legal workflows preferred
Experience using feedback and adoption data to improve utilization preferred

Core Competencies

Demonstrates expertise in technology adoption strategies and change management within legal environments, focusing on enhancing workflows and collaboration through effective training and stakeholder engagement.

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