FOS - Flight Operations ACC Tower Liaison, DPS (BOS)

Delta Air Lines, Inc.; Atlanta (GA); On-site; USD 34,000 - 55,000; Part time

Job summary

Delta Air Lines, Inc. is seeking a part-time Flight Operations ACC Tower Liaison based in Atlanta (ATL) and assigned to Boston (BOS) to provide real-time operational support within the Airport Customer Center (ACC).

The Liaison acts as a subject matter expert supporting Line Operations, the BOS Chief Pilot Office and Delta Professional Services, coordinating between pilots and ACC teams to resolve issues and mitigate disruptions.

Responsibilities

• Act as the primary point of contact for pilots regarding operational issues at ACC.
• Support pilots during safety-related events, MCC coordination, and conflict resolution.
• Facilitate cross-divisional communication within ACC to resolve operational challenges.
• Liaise with CPO and other departments to ensure timely problem resolution.
• Monitor operational communication channels to mitigate disruptions.
• Analyze flight schedules and collaborate with ACS to identify and address operational impacts.
• Monitor and assist with DOT 3/4 compliance.
• Evaluate pushback delays for accuracy and identify operational trends.

Job description

The Flight Operations ACC Tower Liaison serves as a subject matter expert supporting Line Operations, the BOS Chief Pilot Office and Delta Professional Services (DPS). This part-time role is based in Atlanta (ATL) and assigned to Boston (BOS), providing operational support within the Airport Customer Center (ACC). The Liaison plays a critical role in real-time flight operations, ensuring coordination and communication between pilots, ACC teams, and other operational departments.

This role works on an "as needed" basis, this is a part-time position.

Key Responsibilities

• Act as the primary point of contact for pilots regarding operational issues at ACC.
• Support pilots during safety-related events, MCC coordination, and conflict resolution.
• Facilitate cross-divisional communication within ACC to resolve operational challenges.
• Liaise with CPO and other departments to ensure timely problem resolution.
• Monitor operational communication channels to mitigate disruptions.
• Analyze flight schedules and collaborate with ACS to identify and address operational impacts.
• Monitor and assist with DOT 3/4 compliance.
• Evaluate pushback delays for accuracy and identify operational trends.

Shift Structure

• Coverage is provided 365 days per year with one daily shift