Forward Deployed Product Manager

Recruit CRM; San Francisco (CA); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and,?

Job summary

Recruit CRM is seeking a Forward Deployed Product Manager in San Francisco to own end-to-end customer lifecycle for our enterprise conversational AI platform—from deployment to expansion. You will be the bridge between high-value clients and our engineering/product teams.

You have 5+ years in product/forward-deployed engineering or technical account leadership, with a track record in high-growth tech startups or top consultancies, and strong data/SQL skills to prove ROI.

Responsibilities

• Manage and scale a portfolio of enterprise accounts; lead scoping, implementation, agent customization, and ongoing performance optimization to drive retention and expansion.
• Lead strategic discussions with customers—presenting value propositions, analyzing key metrics, and proving ROI with data-driven insights.
• Conduct hands‑on analysis and troubleshooting of automated conversation flows, optimize system behavior, and align deployments with industry compliance standards.
• Collaborate closely with core Product and Engineering teams to convert client feedback and emerging requirements into scalable platform features.
• Define standards, best practices, and repeatable operational frameworks for the Forward Deployed PM organization as the team expands.

Job description

Job Title: Forward Deployed Product Manager

Location: San Francisco, CA, in office 4x/week

Compensation: $150,000 – $24,000 base, + equity

• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• flexible PTO
• onsite meals

Visa Sponsorship: Open to visa sponsor. Must be located in the U.S.

About the Role

We are seeking an experienced Forward Deployed Product Manager (5+ years of experience) to own the end-to-end customer lifecycle for our enterprise conversational AI platform—from initial deployment to account expansion. This is a customer-facing role, where you serve as the strategic link between high-value enterprise clients and our core engineering/product teams.

What You’ll Do

• Manage and scale a portfolio of enterprise accounts; lead scoping, implementation, agent customization, and ongoing performance optimization to drive retention and expansion.

Lead strategic discussions with customers—presenting value propositions, analyzing key metrics, and proving ROI with data-driven insights.

Conduct hands‑on analysis and troubleshooting of automated conversation flows, optimize system behavior, and align deployments with industry compliance standards.

Collaborate closely with core Product and Engineering teams to convert client feedback and emerging requirements into scalable platform features.

Define standards, best practices, and repeatable operational frameworks for the Forward Deployed PM organization as the team expands.

Qualifications

5+ years of combined experience in product management, forward‑deployed engineering, or technical account leadership, with a strong background in high‑growth, venture‑backed tech startups, or top consultancies

Demonstrated ability to evaluate complex product behavior, bridge high-level strategy with technical execution, and comfortably navigate data/analytics pipelines (e.g., SQL).

Excellent analytical capabilities with a track record of evaluating datasets, extracting actionable insights, and articulating business ROI to external stakeholders.

Comfort navigating ambiguous, fast‑paced environments where processes are continuously built and refined.

About the Company & Culture

We build state‑of‑the‑art conversational AI technology designed to streamline high-volume outbound and inbound voice interactions for major enterprise clients.

Early‑stage, high‑growth startup backed by top‑tier venture capital firms. Our technology processes hundreds of thousands of automated interactions daily for leading industry enterprise accounts.

Fast‑paced, dynamic, and execution‑oriented. We prioritize first‑principles thinking, clear communication, logical decision‑making, and flat organization structures that foster direct impact across all levels.

This search is being conducted by Major Scale, a boutique talent advisory firm specializing in early‑to‑growth stage tech companies.