Forward Deployed Product Manager

Euclid; San Francisco (CA); On-site; USD 140,000 - 200,000; Full time

Job summary

Euclid is seeking a Forward Deployed Product Manager to guide customers from the first call to a live agent. You’ll learn how a customer’s team operates today, translate that into a clear spec for an agent, commit to a go-live date, and make that date a reality.

You’ll work hand in hand with our engineers and a Customer Success Manager to ensure a smooth launch and sign-off. After launch, you’ll stay on call for one-off needs, turn deployment learnings into reusable product templates, and scope

Qualifications

• Experience in product management or related roles at a B2B software company or in operations at logistics providers.
• Ability to turn messy customer requests into clear, scoped requirements and push back when needed.
• Strong listening and questioning skills to understand a customer's operation before proposing a solution.
• Track record of owning projects with external stakeholders and delivering on commitments.
• Experience building or deploying AI or automation products.
• Ability to articulate a point of view on AI and its impact on product decisions.
• Capability to document workflows so engineers can build from them and customers can sign off.
• Strong technical fluency to read API errors, test credentials, and debug integrations.

Responsibilities

• Scope new agents by mapping customer workflows, systems, and edge cases.
• Write specs clear enough for engineers and for customer sign-off.
• Plan and deliver go-lives: own the project plan, integrations, testing, and launch date.
• Lead customer relationships through acceptance and joint launches with Customer Success.
• Turn deployment patterns into reusable product requirements and templates.
• Identify expansion opportunities with Customer Success Managers.

Skills

Product management

Implementation

Deployment

Solutions consulting

B2B software

AI/automation products

Technical fluency

Stakeholder management

Project ownership

Tools

McLeod

Oracle OTM

Samsara

Tenstreet

Job description

As a Forward Deployed Product Manager, you take a customer from the first call to a live agent. You learn how a customer's team works today, turn that into a clear spec for an agent, commit to a go-live date and get there. You work hand in hand with our engineers, and you bring what you learn in the field back into the product. Once user acceptance is signed off, you run the launch jointly with a Customer Success Manager, hand them the account, and stay on call for anything the agent needs.

The role

As a Forward Deployed Product Manager, you take a customer from the first call to a live agent. You learn how a customer's team works today, turn that into a clear spec for an agent, commit to a go-live date and get there. You work hand in hand with our engineers, and you bring what you learn in the field back into the product. Once user acceptance is signed off, you run the launch jointly with a Customer Success Manager, hand them the account, and stay on call for anything the agent needs.

What you'll do

• Scope new agents: understand and map the customer's current workflow, systems and edge cases
• Write specs clear enough that engineers can build from them and customers can sign off on them
• Plan and deliver go-lives: own the project plan, integrations, testing, user acceptance and launch date
• Lead the customer relationship through user acceptance, then run launch jointly with the Customer Success Manager and hand off the account
• Turn patterns across deployments into product requirements and reusable agent templates
• Scope the expansion opportunities your Customer Success Managers bring you

What we're looking for

• Experience in product management, implementation, deployment or solutions consulting at a B2B software company, or in operations at a carrier, broker or 3PL.
• You're skilled at turning messy customer requests into clear, scoped requirements, and you're comfortable pushing back or saying 'not yet' while keeping the customer bought in.
• You earn trust quickly by listening first, asking sharp questions, and showing customers you understand their operation before proposing a solution.
• A track record of owning projects with external stakeholders and delivering on committed dates.
• Experience building or deploying AI or automation products.
• A point of view on AI: where it works today, where it falls short, and how that should shape what we build.
• Comfort taking apart an operational workflow and writing it up clearly enough that engineers can build from it and customers can sign off on it.
• Strong technical fluency: you can read an API error, test a credential, work through a spreadsheet of records and debug an integration with a customer's IT lead.
• Product judgment: you can tell a one-off customer request from a feature the product needs.
• The habit of checking the output yourself rather than assuming it is right.

Nice to have

• Knowledge of trucking and logistics operations: dispatch, load tendering, appointment scheduling, driver qualification files, ELD and HOS compliance, PODs or freight billing.
• Hands-on experience with McLeod, Oracle OTM, Samsara, Tenstreet or similar systems.
• Experience completing customer security reviews or vendor risk questionnaires.

How we'll measure success

• Go-lives delivered on the committed date.
• Time from signed contract to a live agent.
• Agents meeting their accuracy targets at handoff.
• Deployment learnings shipped as product features or templates.