Forward-Deployed GTM AI Engineer

Kong; California; On-site; USD 140,000 - 190,000; Full time

Job summary

Kong is seeking a GTM Forward Deployed Engineer to design, build, and launch AI agents that empower GTM teams across Marketing, Sales, Product, and Revenue Ops. You will integrate platforms like Salesforce, Slack, and other AI tooling to streamline retention, pipeline generation, and deal velocity.

You will create templates, define persona and tone, and ensure secure, scalable automation across the global GTM org.

Qualifications

• 5+ years of software engineering experience.
• Working knowledge of GTM strategy, AI Operations and hands-on experience putting AI workflows or LLM agents into production.
• Experience creating internal documentation, toolkits and playbooks that outlived your involvement and were adopted at scale.
• Experience in a technical or cross-functional role that required problem-solving across teams and functions.
• A track record of building AI-powered tools, automations, or workflows that changed how real work gets done.

Responsibilities

• Prototype and deploy AI agents for customer retention, pipeline generation, GTM productivity, deal inspection, account research, opportunity updates, and meeting prep.
• Create prompt templates and system instructions for accurate, consistent outputs.
• Define agent persona, tone, and fallback logic.
• Re-engineer GTM processes by connecting LLMs to GTM systems.
• Build and test agentic tools quickly.
• Document agent logic and prompt structures to ensure scalable, independent automation across the global GTM organization.
• Test system prompts, context retrieval, and model selection to boost output quality, seller adoption, and deal velocity.
• Track and audit production agents to quickly fix output drift, performance gaps, and accuracy issues.
• Partner with GTM Analytics teams to integrate GTM data sources for real-time customer and pipeline insights.
• Create practical prompt libraries, quick-reference playbooks, and training sessions to maximize seller, customer and/or potential customer value.
• Ensure prompt, workflow, and deployed solutions meet security, legal, and company AI standards.

Skills

Software engineering

GTM strategy

AI operations

AI workflows/LLMs in production

Technical documentation

Cross-functional collaboration

Communication skills

Ambiguity tolerance

Problem solving

Tools

Claude

Claude Code

LLM APIs

Workflow automation platforms

Job description

Kong is seeking a GTM Forward Deployed Engineer to design, build, and launch AI agents that empower GTM teams across Marketing, Sales, Product, and Revenue Ops. You will integrate platforms like Salesforce, Slack, and other AI tooling to streamline retention, pipeline generation, and deal velocity.

You will create templates, define persona and tone, and ensure secure, scalable automation across the global GTM org.