Forward-Deployed Engineering Lead & Delivery Architect

veeamsoftware; United States; Remote; USD 170,000 - 316,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Unlimited time off

Job summary

Veeam Software seeks a hands-on technical leader to manage a team of Forward Deployed Engineers delivering complex customer deployments of a data security and AI governance platform. The role owns team growth, delivery across enterprise accounts, and the end-to-end customer experience from first deployment through scaled use.

You will review architecture, guide technical decisions, support escalations, and improve patterns and tools used by the team.

Qualifications

• 8–12+ years in technical, customer-facing delivery roles such as forward-deployed engineering, solutions engineering, platform engineering, or technical consulting.
• Experience managing engineers or technical delivery teams, including hiring, coaching, performance management, and career development.
• Strong program and delivery management skills, with experience managing multiple customer accounts, timelines, risks, and priorities at once.
• Strong communication skills with the ability to set expectations and build trust with executives, business leaders, engineers, and internal teams.
• Technical depth in deployment and infrastructure, including Kubernetes, containers, Linux, cloud platforms, and hybrid environments, with the ability to review technical architecture and challenge assumptions.

Responsibilities

• Manage and grow a team of Forward Deployed Engineers, including hiring, onboarding, coaching, performance management, and career development.
• Own delivery across a portfolio of enterprise accounts, including planning, milestones, risks, timelines, and customer outcomes.
• Balance team workload and account assignments based on skills, capacity, customer needs, and growth opportunities, while setting a clear operating rhythm for status, risk, and escalations.
• Manage customer expectations with executive and technical stakeholders, keeping commitments and delivery aligned.
• Review solution architecture, guide complex technical decisions, and help resolve escalations across cloud, hybrid, and on-premises environments using Kubernetes, containers, and Linux.
• Set technical standards, reusable patterns, and playbooks that help the team deliver with quality and consistency, and champion AI-forward automation that improves team speed and quality.
• Partner with sales engineering, account executives, product, engineering, customer success, and professional services on pursuits, escalations, roadmap feedback, and customer delivery, and share field learnings back to product and engineering.

Skills

Team leadership

Engineering management

Delivery leadership

Program management

Communication with executives

Tools

Kubernetes

Containers

Linux

Cloud platforms

Job description

Veeam Software seeks a hands-on technical leader to manage a team of Forward Deployed Engineers delivering complex customer deployments of a data security and AI governance platform. The role owns team growth, delivery across enterprise accounts, and the end-to-end customer experience from first deployment through scaled use.

You will review architecture, guide technical decisions, support escalations, and improve patterns and tools used by the team.