Forward Deployed Engineer — Salesforce Agentforce
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Benefits offered by this job
Job summary
Concentrix is seeking a Forward Deployed Engineer — Salesforce Agentforce to partner with clients and internal teams to turn high-value AI opportunities into production-ready solutions. You will design, build, and deploy intelligent AI agents using Salesforce Agentforce, LLMs, RAG, and related capabilities.
This hands-on, client-facing role combines business strategy with technical delivery, driving AI-enabled transformation across enterprise workflows and operations.
Qualifications
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.
- 5+ years of Salesforce platform experience, including configuration, customization, integration, and development.
- Hands-on experience implementing Salesforce Agentforce.
- Strong experience with Salesforce Service Cloud, Sales Cloud, Data Cloud, and Einstein AI.
- Experience designing and deploying AI-powered applications, intelligent agents, and agentic workflows.
- Experience building AI solutions using LLMs, prompt engineering, RAG, and AI orchestration frameworks.
- Experience integrating Salesforce with enterprise applications through REST APIs, GraphQL, middleware, Salesforce APIs, and cloud services.
- Proficiency in Apex, Lightning Web Components, Salesforce Flows, and Salesforce platform development.
- Strong understanding of cloud platforms such as AWS, Azure, or GCP.
- Experience with DevOps, CI/CD pipelines, version control, deployment automation, and release management.
- Strong consulting, problem-solving, and solution delivery skills with the ability to work directly with business stakeholders and customers.
- Experience working in Agile environments and participating in end-to-end solution delivery.
- Excellent communication, presentation, and collaboration skills with the ability to explain complex technical concepts clearly.
- Ability to balance speed, quality, scalability, security, and measurable business impact in production AI solutions.
Responsibilities
- Design, develop, and deploy AI-powered agents with Salesforce Agentforce to address business, customer experience, and operational challenges.
- Partner with customers, business stakeholders, product teams, and engineering teams to identify, scope, and deliver high-impact AI solutions.
- Build and optimize RAG pipelines, agentic workflows, prompt strategies, and multi-agent orchestration solutions within the Salesforce ecosystem.
- Develop integrations between Salesforce, enterprise applications, APIs, middleware, cloud services, and third-party platforms.
- Configure and customize Salesforce platform components, including Agentforce, Data Cloud, Service Cloud, Sales Cloud, and Einstein AI capabilities.
- Translate business requirements into scalable, secure, and maintainable technical solutions in partnership with solution architects and product teams.
- Lead or support solution workshops, demonstrations, discovery sessions, and technical discussions with business and customer stakeholders.
- Monitor, evaluate, and continuously improve AI agent performance, reliability, security, usability, and adoption.
- Contribute to DevOps, CI/CD, governance, version control, and deployment automation practices for Salesforce and AI implementations.
- Build and maintain technical documentation, solution designs, deployment guides, knowledge assets, and implementation playbooks.
- Work in agile delivery environments to move quickly from opportunity identification to production deployment.
- Serve as a trusted technical partner who bridges customer needs, enterprise processes, and AI-enabled implementation.
Skills
Education
Tools
Job description
Job Title:
Forward Deployed Engineer — Salesforce Agentforce
Job Description
We’re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
Forward Deployed Engineer — Salesforce Agentforce
Locations: Bellevue, WA or Frisco, TX (Onsite 5 Days)
As a Forward Deployed Engineer — Salesforce Agentforce, you will partner directly with customers, business stakeholders, product teams, and engineering organizations to turn high-value AI opportunities into production-ready solutions. You will design, build, and deploy intelligent AI agents using Salesforce Agentforce, LLMs, Retrieval-Augmented Generation, agentic workflows, and Salesforce AI capabilities to solve complex enterprise challenges.
This is a hands‑on, client-facing engineering role for someone who thrives at the intersection of business strategy, technical delivery, and AI-powered transformation. You will help integrate intelligent automation into enterprise workflows, accelerate adoption, and deliver measurable outcomes for clients and internal teams.
- Design, develop, and deploy AI-powered agents using Salesforce Agentforce to address business, customer experience, and operational challenges.
- Partner with customers, business stakeholders, product teams, and engineering teams to identify, scope, and deliver high-impact AI solutions.
- Build and optimize RAG pipelines, agentic workflows, prompt strategies, and multi-agent orchestration solutions within the Salesforce ecosystem.
- Develop integrations between Salesforce, enterprise applications, APIs, middleware, cloud services, and third-party platforms.
- Configure and customize Salesforce platform components, including Agentforce, Data Cloud, Service Cloud, Sales Cloud, and Einstein AI capabilities.
- Translate business requirements into scalable, secure, and maintainable technical solutions in partnership with solution architects and product teams.
- Lead or support solution workshops, demonstrations, discovery sessions, and technical discussions with business and customer stakeholders.
- Monitor, evaluate, and continuously improve AI agent performance, reliability, security, usability, and adoption.
- Contribute to DevOps, CI/CD, governance, version control, and deployment automation practices for Salesforce and AI implementations.
- Build and maintain technical documentation, solution designs, deployment guides, knowledge assets, and implementation playbooks.
- Work in agile delivery environments to move quickly from opportunity identification to production deployment.
- Serve as a trusted technical partner who bridges customer needs, enterprise processes, and AI-enabled implementation.
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.
- 5+ years of Salesforce platform experience, including configuration, customization, integration, and development.
- Required hands‑on experience implementing Salesforce Agentforce.
- Strong experience with Salesforce Service Cloud, Sales Cloud, Data Cloud, and Einstein AI.
- Experience designing and deploying AI-powered applications, intelligent agents, and agentic workflows.
- Experience building AI solutions using LLMs, prompt engineering, RAG, and AI orchestration frameworks.
- Experience integrating Salesforce with enterprise applications through REST APIs, GraphQL, middleware, Salesforce APIs, and cloud services.
- Proficiency in Apex, Lightning Web Components, Salesforce Flows, and Salesforce platform development.
- Strong understanding of cloud platforms such as AWS, Azure, or GCP.
- Experience with DevOps, CI/CD pipelines, version control, deployment automation, and release management.
- Strong consulting, problem-solving, and solution delivery skills with the ability to work directly with business stakeholders and customers.
- Experience working in Agile environments and participating in end-to-end solution delivery.
- Excellent communication, presentation, and collaboration skills with the ability to explain complex technical concepts clearly.
- Ability to balance speed, quality, scalability, security, and measurable business impact in production AI solutions.
The base salary for this position is $92,250 – $140,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
The deadline to apply for this position is: 09/30/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.
Location:
USA Bellevue 13555 SE 36th Street
Language Requirements:
Time Type:
Full time
Physical and Mental Requirements:
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Equal Employment Opportunity:
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