Forward Deployed Engineer — Salesforce Agentforce

CNX; Bellevue (KY); On-site; USD 92,000 - 140,000; Full time

Job summary

Concentrix seeks a Forward Deployed Engineer — Salesforce Agentforce to partner directly with customers and product teams, turning AI opportunities into production-ready solutions. You will design, build, and deploy intelligent agents using Agentforce, LLMs, and AI capabilities to tackle enterprise challenges.

This is a hands-on, client-facing role combining business strategy with technical delivery to accelerate enterprise transformation and measurable outcomes.

Qualifications

• Bachelor’s degree in CS/Engineering/IS or related field.
• 5+ years of Salesforce platform experience incl. configuration, customization, and development.
• Hands-on experience implementing Salesforce Agentforce.
• Strong experience with Service Cloud, Sales Cloud, Data Cloud, and Einstein AI.

Responsibilities

• Design, develop, and deploy AI-powered agents using Salesforce Agentforce.
• Partner with customers and teams to deliver high-impact AI solutions.
• Build and optimize RAG pipelines and agentic workflows within Salesforce.
• Develop integrations between Salesforce and enterprise apps via APIs.
• Configure Salesforce components like Data Cloud, Service Cloud, and Einstein AI.
• Translate business requirements into scalable technical solutions with architects.
• Lead or support workshops, demonstrations, and technical discussions.
• Monitor AI agent performance, security, usability, and adoption.
• Contribute to DevOps, CI/CD, governance, and deployment automation.
• Create documentation, designs, deployment guides, and playbooks.
• Work in agile delivery environments from opportunity to production.
• Serve as a trusted technical partner bridging customer needs and AI implementations.

Skills

Salesforce experience

Client-facing

AI/ML awareness

Communication skills

Solution delivery

Education

Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field

Tools

Salesforce Agentforce

Apex

Lightning Web Components

Salesforce Flows

Salesforce REST APIs

GraphQL

CI/CD tools

Job description

Job Title

Forward Deployed Engineer — Salesforce Agentforce

Job Description

We’re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Locations

Bellevue, WA or Frisco, TX (Onsite 5 Days)

Position Summary

As a Forward Deployed Engineer — Salesforce Agentforce, you will partner directly with customers, business stakeholders, product teams, and engineering organizations to turn high-value AI opportunities into production-ready solutions. You will design, build, and deploy intelligent AI agents using Salesforce Agentforce, LLMs, Retrieval-Augmented Generation, agentic workflows, and Salesforce AI capabilities to solve complex enterprise challenges.

This is a hands‑on, client-facing engineering role for someone who thrives at the intersection of business strategy, technical delivery, and AI-powered transformation. You will help integrate intelligent automation into enterprise workflows, accelerate adoption, and deliver measurable outcomes for clients and internal teams.

Responsibilities

• Design, develop, and deploy AI-powered agents using Salesforce Agentforce to address business, customer experience, and operational challenges.
• Partner with customers, business stakeholders, product teams, and engineering teams to identify, scope, and deliver high-impact AI solutions.
• Build and optimize RAG pipelines, agentic workflows, prompt strategies, and multi-agent orchestration solutions within the Salesforce ecosystem.
• Develop integrations between Salesforce, enterprise applications, APIs, middleware, cloud services, and third‑party platforms.
• Configure and customize Salesforce platform components, including Agentforce, Data Cloud, Service Cloud, Sales Cloud, and Einstein AI capabilities.
• Translate business requirements into scalable, secure, and maintainable technical solutions in partnership with solution architects and product teams.
• Lead or support solution workshops, demonstrations, discovery sessions, and technical discussions with business and customer stakeholders.
• Monitor, evaluate, and continuously improve AI agent performance, reliability, security, usability, and adoption.
• Contribute to DevOps, CI/CD, governance, version control, and deployment automation practices for Salesforce and AI implementations.
• Build and maintain technical documentation, solution designs, deployment guides, knowledge assets, and implementation playbooks.
• Work in agile delivery environments to move quickly from opportunity identification to production deployment.
• Serve as a trusted technical partner who bridges customer needs, enterprise processes, and AI-enabled implementation.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.
• 5+ years of Salesforce platform experience, including configuration, customization, integration, and development.
• Required hands‑on experience implementing Salesforce Agentforce.
• Strong experience with Salesforce Service Cloud, Sales Cloud, Data Cloud, and Einstein AI.
• Experience designing and deploying AI-powered applications, intelligent agents, and agentic workflows.
• Experience building AI solutions using LLMs, prompt engineering, RAG, and AI orchestration frameworks.
• Experience integrating Salesforce with enterprise applications through REST APIs, GraphQL, middleware, Salesforce APIs, and cloud services.
• Proficiency in Apex, Lightning Web Components, Salesforce Flows, and Salesforce platform development.
• Strong understanding of cloud platforms such as AWS, Azure, or GCP.
• Experience with DevOps, CI/CD pipelines, version control, deployment automation, and release management.
• Strong consulting, problem-solving, and solution delivery skills with the ability to work directly with business stakeholders and customers.
• Experience working in Agile environments and participating in end-to-end solution delivery.
• Excellent communication, presentation, and collaboration skills with the ability to explain complex technical concepts clearly.
• Ability to balance speed, quality, scalability, security, and measurable business impact in production AI solutions.

The base salary for this position is $92,250 – $140,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

Location

USA Bellevue 13555 SE 36th Street

Contract Type

Full time

Physical and Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.