Forward Deployed Engineer [REMOTE - US/ Canada] at 11x.ai

Matcha; San Francisco (CA); Hybrid; USD 180,000 - 200,000; Full time

Job summary

Matcha is seeking a Voice Agent Engineer to bridge GTM AI agents with real-world customer outcomes. You’ll design and iterate fullstack systems powering AI agents from concept to deployment.

You will collaborate with product, design, and GTM teams to improve UX for non-technical users, document findings, and participate in global technical deep dives. Location is SF in-office or remote across the US and Canada.

Qualifications

• 3+ years of experience in a product-oriented software engineering role.
• CS/Engineering degree; startup/consulting/customer-facing experience is a plus.
• Strong programming fundamentals in Typescript, React, NextJS, and NodeJS.
• Familiarity with APIs, data flows, and debugging live systems.
• Interest in AI/ML, conversational AI, or voice technologies.
• Bias for action; shipping quickly and improving in live deployments.

Responsibilities

• Design, build, and iterate on fullstack systems that power AI agents from concept to deployment.
• Research and evaluate new approaches to agent orchestration, prompting strategies, and model alignment.
• Collaborate with product, design, and GTM teams to improve UX and usability for non-technical users.
• Share learnings, document findings, and contribute to internal best practices.
• Participate in peer reviews, brainstorming sessions, and technical deep dives with our global team.

Skills

Typescript

React

NextJS

NodeJS

APIs

Live debugging

Education

CS/Engineering degree

Job description

About the Role

As a Voice Agent Engineer, you’ll be the connective tissue between our GTM AI agents and real-world customer outcomes. AI is redefining the way people sell – and the Voice team is on the front lines of making that happen.

Location is flexible—we’re hiring in San Francisco (in-office) and remotely throughout the U.S. and Canada.

What You’ll Do

• Design, build, and iterate on fullstack systems that power AI agents from concept to deployment
• Research and evaluate new approaches to agent orchestration, prompting strategies, and model alignment
• Collaborate with product, design, and GTM teams to improve UX and usability for non-technical users
• Share learnings, document findings, and contribute to the evolution of internal best practices
• Participate in peer reviews, brainstorming sessions, and technical deep dives with our global team

Ideal Candidates Have

• 3+ years of experience in a product-oriented software engineering role
• A CS/Engineering degree & professional experience; bonus if you’ve worked in a startup, consulting, or customer-facing technical role before
• Strong programming fundamentals in Typescript, React, NextJS, and NodeJS
• Familiarity with APIs, data flows, and debugging live systems
• Interest in AI/ML, conversational AI, or voice technologies
• Responsive and proactive in addressing customer needs with bias for action - comfortable shipping quickly and improving continuously in live deployments

US Base salary range: $180,000 – $200,000 USD

*Final offer will be based on a variety of factors, including role level, relevant experience, skills, and job-related expertise.

11x is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.