Forward Deployed Engineer - New York, New York

MissionHires; New York (NY); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Base salary $150,000–$200,000 per year

Competitive equity package

Impactful customer implementations and

Work on production AI systems for an,

Job summary

MissionHires seeks a driven engineer to build and ship production software with customer integrations, AI agent configurations, and workflow automation. You will own customer implementations end to end, from discovery through go-live, coordinating plans, and ongoing optimization.

You will act as the primary technical contact for customer teams, translating workflows and feedback into requirements and product recommendations, while monitoring AI agents in production to improve accuracy and

Qualifications

• 3–6 years of professional engineering experience in a customer-facing technical role.
• Experience shipping and maintaining production software used by live customers.
• Strong software fundamentals in Node.js, TypeScript, React, PostgreSQL.
• Proven ability to lead technical projects and own customer outcomes.
• Willingness to work on site in New York City and travel ~10%.
• Visa transfer eligibility; sponsorship not available.

Responsibilities

• Build and ship production software, including customer integrations, AI agent configurations, platform logic, and workflow automation.
• Own customer implementations end to end from discovery to go-live and optimization.
• Serve as the primary technical point of contact for customer teams and resolve integration issues.
• Translate customer workflows and feedback into technical requirements and product recommendations.
• Monitor and refine AI agents in production to improve accuracy and reliability.
• Manage implementation timelines, plans, dependencies, and deliverables.
• Support account growth by identifying opportunities to expand deployed solutions.
• Travel approximately 10% to customer sites.

Skills

Node.js

TypeScript

React

PostgreSQL

Customer-facing

Project leadership

Education

Bachelor’s degree in Computer Science or related field

Job description

Responsibilities

• Build and ship production software, including customer integrations, AI agent configurations, platform logic, and workflow automation.
• Own customer implementations end to end, from discovery and scoping through project planning, coordination, go-live, and ongoing optimization.
• Serve as the primary technical point of contact for customer technical teams, leading discovery sessions and resolving integration issues.
• Translate customer workflows, scheduling rules, and field feedback into technical requirements and product recommendations.
• Monitor, troubleshoot, and refine AI agents in production to improve accuracy, reliability, and patient experience.
• Manage implementation timelines, project plans, internal dependencies, and customer deliverables.
• Support account growth by identifying opportunities to expand and improve deployed solutions.
• Travel approximately 10% to customer sites.

Requirements

• 3–6 years of professional engineering experience, including experience in a customer-facing technical role.
• Experience shipping and maintaining production software used by live customers.
• Strong software engineering fundamentals, preferably with Node.js, TypeScript, React, and PostgreSQL.
• Demonstrated ability to lead technical projects, manage project plans, and deliver customer-facing implementations.
• Experience serving as a primary technical contact for customers and owning technical outcomes.
• Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience.
• A clear signal of excellence, such as a strong academic background, experience at a notable VC-backed startup or scale-up, strong career progression, or meaningful technical side projects.
• Experience at an early-stage or high-growth VC-backed startup is strongly preferred.
• Willingness to work on site in New York City five days per week and travel approximately 10%.
• Must be eligible for a visa transfer if sponsorship is needed; new visa sponsorship is not available.
• Healthcare workflow, EHR integration, or related healthcare technology experience is a plus.

Benefits

• Base salary of $150,000–$200,000 per year.
• Competitive equity package.
• Opportunity to own high-impact customer implementations and shape the product roadmap.
• Work directly on production AI systems serving enterprise healthcare customers.
• Join an early-stage, well-funded company with experienced technical and healthcare-focused founders.