Forward-Deployed Engineer, AI Solutions & Customer Impact

Artisan; New York (NY); Hybrid; USD 100,000 - 130,000; Full time

Job summary

A forward-thinking technology company is seeking a Solutions Engineer to connect with customers and ensure they maximize their use of Ava, their AI platform. The ideal candidate has over 3 years of experience, excels in TypeScript, and possesses strong communication skills. Responsibilities include managing implementations, providing technical support in sales calls, and ensuring customer success through effective integration. Located in New York City, this role requires frequent travel to client offices.

Qualifications

• 3+ years as a forward-deployed/solutions engineer or full-stack engineer.
• Strong TypeScript experience across the stack.
• Experience integrating with CRMs and marketing tools.
• Willingness to travel frequently to meet customers.

Responsibilities

• Scope how Ava fits into each customer's GTM stack.
• Manage implementation and adoption with customer success managers.
• Provide technical credibility on sales calls.
• Feed insights back to product and engineering.

Skills

TypeScript experience

Technical communication

Problem-solving

Customer engagement

Tools

Node.js

React

Salesforce

HubSpot

Outreach

Job description

A forward-thinking technology company is seeking a Solutions Engineer to connect with customers and ensure they maximize their use of Ava, their AI platform. The ideal candidate has over 3 years of experience, excels in TypeScript, and possesses strong communication skills. Responsibilities include managing implementations, providing technical support in sales calls, and ensuring customer success through effective integration. Located in New York City, this role requires frequent travel to client offices.