Forward Deployed Engineer

ACI Global Business Services; United States; Remote; USD 120,000 - 190,000; Full time

Job summary

ACI Global Business Services is seeking a Forward Deployed Engineer to work with the Customer Experience team. You will develop solutions on the core platform using TypeScript, JavaScript, Python, and related tech, building a Knowledge Graph and integrating DevRev with various SaaS and non-SaaS systems.

You will drive data-driven insights, create proofs-of-concept, and deliver end-to-end solutions while collaborating with cross-functional teams. Expect significant on-site client work and travel.

Qualifications

• 5+ years in software development, systems integration, or platform engineering.
• Bachelor's or Master's degree in Computer Science, Engineering, or related field.
• Strong proficiency in TypeScript/JavaScript and Python; knowledge of Go is a plus.

Responsibilities

• Customer-facing: collaborate with the Customer Experience team.
• 70-80% hands-on implementation coding and integration work.
• Design, develop, and deploy AI agents, integrations, and automations connecting DevRev with customer stacks.
• Connect DevRev with SaaS and non-SaaS platforms via APIs, webhooks, and real-time architectures.
• Apply prompt engineering and semantic search techniques to improve agent accuracy.

Skills

TypeScript/JavaScript

Python

Data structures & algorithms

LLMs & prompt engineering

APIs/webhooks/integration patterns

RAG & function calling

REST/GraphQL

CI/CD & DevOps

Serverless & edge deployment

Observability & logging

Model Context Programming (MCP)

Code reviews & debugging

Education

Bachelor's or Master's in CS/Engineering

Tools

AWS Lambda

Google Cloud Functions

Containers (Docker/Kubernetes)

CI/CD tooling

Job description

About the Role:

As a Forward Deployed Engineer.

you will work closely with our pre- and post-sales Customer Experience team by developing solutions over the core platform via applications written in TypeScript, JavaScript, Python, etc. One of the key functions of this role is, building the Knowledge Graph that includes integration of DevRev with other SaaS and non-SaaS systems through webhooks and APIs and/ or real-time communication architectures. You will be expected to employ your creativity and expertise to ideate and shape how AI, analytics and workflows are used in customers' processes.

What You’ll Do:

• Customer-facing: 30% working directly with customers.
• Coding & Integration: 70-80% hands-on technical implementation
• Build & Deploy Solutions: Design, develop, and launch AI agents, integrations, and automations that connect DevRev with customers' existing tech stacks and workflows.
• Integrate Systems: Connect DevRev with SaaS and non-SaaS platforms through APIs, webhooks, and real-time communication architectures for seamless data flow.
• Optimize AI Performance: Apply prompt engineering, fine-tune semantic search engines, and leverage generative AI techniques to enhance agent accuracy and user experience.
• Own Data Insights: Write SQL queries, perform data analysis, and build dashboards to surface insights that drive customer decision-making.
• Prototype & Iterate: Develop rapid proofs-of-concept, conduct live technical demos, and refine solutions based on customer and stakeholder feedback.
• Lead Cross-functional Collaboration: Maintain constant communication loops with customers, engineering, product, customer success, support, and revenue teams to ensure alignment.
• Guide Technical Adoption: Learn and master new tools, then guide customers through critical workflows like code repository integrations and advanced configurations.
• Travel Ready: Willingness to travel up to 80% for on-site implementations, technical workshops, and customer engagements.

What You Bring:

• Experience: 5+ years in software development, systems integration, or platform engineering. Customer-facing experience is a plus.
• Background: Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field.
• Coding Skills: Strong proficiency in TypeScript/JavaScript, Python, data structures and algorithms. (Nice to have: Go)
• Applied AI Knowledge: Familiarity with large language models (LLMs), prompt engineering, frameworks like RAG and function calling, and building evals to validate agentic AI solutions.
• Integration Expertise: Deep experience with large-scale data synchronization (one-way and two-way), API integration patterns (REST, GraphQL, webhooks), and event-driven/pub/sub architectures.
• Cloud & Deployment: Hands-on experience deploying on serverless and edge platforms (AWS Lambda, Google Cloud Functions) with modern DevOps practices (CI/CD, containers, observability).
• Data Transformation: Skilled in data mapping, schema alignment, and working with heterogeneous systems. Understanding of data modeling and graph data structures.
• Observability: Experience implementing clear logging, actionable error surfacing, and telemetry to support faster debugging and issue resolution.
• Context-Aware Systems: Familiarity with Model Context Programming (MCP) for building adaptive, context-aware integrations.
• Problem-Solving: Strong track record triaging and unblocking both technical and non-technical blockers to keep projects moving forward.
• Documentation: Experience writing concise, well-structured documentation that supports long-term team understanding and seamless onboarding.

Communication:

Strong written and verbal skills to articulate technical concepts to engineers, product teams, and business stakeholders. As part of our hiring process, shortlisted candidates will undergo a Background Verification (BGV). By applying, you consent to sharing personal information required for this process. Any offer made will be subject to successful completion of the BGV.