Forward Deployed Engineer

DevRev; Austin (TX); On-site; USD 100,000 - 130,000; Full time

Job summary

A tech company in Austin is seeking an experienced software professional to develop AI solutions and integrate them with customer systems. This role involves working directly with clients, deploying systems in real-time, and using data insights to drive decisions. Ideal candidates will have a strong background in software development and systems integration, with a focus on applied AI knowledge and customer engagement. The position offers the opportunity to work at the forefront of AI technology in a dynamic environment.

Qualifications

• 5+ years in software development, systems integration, or platform engineering.
• Familiarity with large language models and prompt engineering.
• Experience with data synchronization and API integration patterns.

Responsibilities

• Work directly with customers to understand their needs.
• Design, develop, and launch AI agents and integrations.
• Write SQL queries and perform data analysis.

Skills

Software development

Systems integration

Customer-facing experience

Applied AI knowledge

API integration

Data mapping

Education

Bachelor's degree in Computer Science

Master’s degree in Computer Science

Tools

AWS Lambda

Google Cloud Functions

Job description

At DevRev, we’re building the future of work with Computer – your AI teammate.

Computer is not just another tool. It’s built on the belief that the future of work should be about genuine human connection and collaboration – not piling on more apps. Computer is the best kind of teammate: it amplifies your strengths, takes repetition and frustration out of your day, and gives you more time and energy to do your best work.

How?

Complete data unification

Most AI products focus on either structured data (like CRM records and support tickets), or unstructured data (like documents and emails). Computer AirSync connects everything, unifying all your data sources (like Google Workspace, Jira, Notion) into one AI‑ready source of truth: Computer Memory.

Powerful search, reasoning, and action

Once connected to all your tools and apps, Computer is embedded in your full business context. It can find and summarize, sure. Even more impressive: it offers employees insights, strategic and proactive suggestions, plus powerful agentic actions.

Extensions for your teams and customers

Computer doesn’t make you choose between new software and old. Its AI‑native platform lets you extend existing tools with sophisticated apps and agents. So your teams – and your customers – can take action, seamlessly. These agents work alongside you: updating workflows, coordinating across teams, and syncing back to your systems.

This isn’t just software. Computer brings people back together, breaking down silos and ushering in the future of teamwork, through human‑AI collaboration. Stop managing software. Stop wasting time. Start solving bigger problems, building better products, and making your customers happier.

We call this Team Intelligence. It’s why DevRev exists.

Trusted by global companies across multiple industries, DevRev is backed by Khosla Ventures and Mayfield, with $150M+ raised. We are 650+ people, across eight global offices.

TheAppliedAIEngineeringteamensuresourcustomersgettheoptimalexperiencefromDevRev.AscustomersgothroughtheirDevRevjourney,theymayidentifyneed(s)forintegrationwithexistingenterprisesystems/services,workflow/processautomationorcustomization/enhancementoftheDevRevplatformcapabilitiestoachievetheirbusinessobjectives.Ourteamworkswithcustomerstounderstandrequirementsanddesign,develop,andimplementsolutionstomeetcustomergoals.

Your mission is to systematically help customers find value with DevRev by developing a thorough understanding of their needs, owning the coordination between internal and external stakeholders, and engineering the solution to get the job done.

WhatYou’llDo

• Customer-facing:30% working directly with customers
• Build&DeploySolutions: Design, develop, and launch AI agents, integrations, and automations that connect DevRev with customers' existing tech stacks and workflows.
• IntegrateSystems: Connect DevRev with SaaS and non‑SaaS platforms through APIs, webhooks, and real‑time communication architectures for seamless data flow.
• OwnDataInsights: Write SQL queries, perform data analysis, and build dashboards to surface insights that drive customer decision‑making.
• LeadCross‑functionalCollaboration: Maintain constant communication loops with customers, engineering, product, customer success, support, and revenue teams to ensure alignment.
• GuideTechnicalAdoption: Learn and master new tools, then guide customers through critical workflows like code repository integrations and advanced configurations.
• TravelReady: Willingness to travel up to 30% for on‑site implementations, technical workshops, and customer engagements.

WhatYouBring

• Experience:5+ years in software development, systems integration, or platform engineering. Customer‑facing experience is a plus.
• Applied AI Knowledge: Familiarity with large language models (LLMs), prompt engineering, frameworks like RAG and function calling, and building evaluations to validate agentic AI solutions.
• Integration: Deep experience with large‑scale data synchronization (one‑way and two‑way), API integration patterns (REST, GraphQL, webhooks), and event‑driven/pub/sub architectures.
• Cloud & Deployment: Hands‑on experience deploying on serverless and edge platforms (AWS Lambda, Google Cloud Functions) with modern DevOps practices (CI/CD, containers, observability).
• Data Transformation: Skilled in data mapping, schema alignment, and working with heterogeneous systems. Understanding of data modeling and graph data structures.
• Context‑Aware Systems: Familiarity with Model Context Programming (MCP) for building adaptive, context‑aware integrations.
• Background: Bachelor's or Master’s degree in Computer Science, Engineering, or related discipline. Advanced degrees or certifications in AI/architecture frameworks (e.g., TOGAF, SAFe) are a plus.

Culture

The foundation of DevRev is its culture – our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer‑centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.

That is DevRev!