Forward Deployed Architect

DevRev; Austin (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading tech company in Austin is seeking a Customer Deployment Architect to lead AI-driven business transformation projects. The ideal candidate has over 8 years of experience in solution architecture, strong customer empathy, and expertise in AI tools. You'll work closely with cross-functional teams to drive successful implementations and ensure architectural excellence. This position involves significant client engagement and may require travel up to 50%. Competitive compensation and a dynamic company culture are offered.

Qualifications

• 8+ years in solution architecture or consulting roles.
• Hands-on experience with generative AI tools.
• Strong understanding of customer priorities.

Responsibilities

• Understand customer business domains and guide solution design.
• Design AI-driven workflows and integrations.
• Build partnerships with customer stakeholders.

Skills

Solution architecture

Customer empathy

AI tools knowledge

Design thinking

Communication

Project management

Education

Bachelor's degree in Computer Science

Tools

AWS

GCP

Azure

Job description

Overview

At DevRev, we’re building the future of work with Computer – your AI teammate.

Computer is not just another tool. It’s built on the belief that the future of work should be about genuine human connection and collaboration – not piling on more apps.
Computer is the best kind of teammate: it amplifies your strengths, takes repetition and frustration out of your day, and gives you more time and energy to do your best work.

How?

Easy: it’s the only platform capable of…

Complete data unification Most AI products focus on either structured data (like CRM records and support tickets), or unstructured data (like documents and emails). Computer AirSync connects everything, unifying all your data sources (like Google Workspace, Jira, Notion) into one AI-ready source of truth: Computer Memory.

Powerful search, reasoning, and action Once connected to all your tools and apps, Computer is embedded in your full business context. It can find and summarize, sure. Even more impressive: it offers employees insights, strategic and proactive suggestions, plus powerful agentic actions.

Extensions for your teams and customers Computer doesn’t make you choose between new software and old. Its AI-native platform lets you extend existing tools with sophisticated apps and agents. So your teams – and your customers – can take action, seamlessly. These agents work alongside you: updating workflows, coordinating across teams, and syncing back to your systems.

This isn’t just software. Computer brings people back together, breaking down silos and ushering in the future of teamwork, through human-AI collaboration. Stop managing software. Stop wasting time. Start solving bigger problems, building better products, and making your customers happier.

We call this Team Intelligence. It’s why DevRev exists.

Trusted by global companies across multiple industries, DevRev is backed by Khosla Ventures and Mayfield, with $150M+ raised. We are 650+ people, across eight global offices.

About this Role

As a Customer Deployment Architect, you will serve as the lead technical strategist embedded with our customers. You\'ll own the end-to-end design of AI-driven business transformation projects—from understanding domain-specific needs to architecting scalable agent-based solutions using DevRev’s AgentOS platform.

This role requires a unique blend of enterprise architecture, AI solutioning, customer empathy, and cross-functional collaboration. You’ll act as the connective tissue between pre-sales, customer success, engineering, and product teams, bringing our AI capabilities to life for real-world impact.

What You\'ll Do

• Own Customer Context: Deeply understand customer business domains, systems, and OKRs/KPIs to guide solution design.
• Architect AI Transformation: Design and document AI-driven workflows, agents, skills, and system integrations that align with customer goals and industry best practices.
• Be a Trusted Advisor: Build strong partnerships with customer stakeholders as their technical counterpart, delivering confidence in our platform’s capabilities.
• Translate & Coordinate: Bridge the gap between pre-sales/CS and engineering, ensuring requirements are actionable and outcomes measurable.
• Design Reusability: Architect modular, scalable solutions that can be extended across customers and verticals.
• Drive Delivery: Collaborate with Applied AI engineers to oversee solution implementation, ensuring architectural alignment and execution excellence.
• Support Pre-Sales: Partner with sales engineers and customer teams to scope new opportunities, define technical requirements, and provide input on feasibility and effort.
• Lead Innovation: Stay ahead of emerging trends in AI, software integration, and business transformation—and bring that insight to our solution designs.
• Maintain Quality & Compliance: Ensure all solutions meet performance, security, and compliance standards.
• Travel Ready: Willingness to travel up to 50% for on-site discovery, deployment, and customer engagement.

What You Bring

• Experience: 8+ years in solution architecture or consulting roles, focused on enterprise-scale, customer-facing software implementations.
• AI & Cloud: Hands-on experience with generative AI tools, cloud platforms (AWS, GCP, or Azure), and modern integration patterns (APIs, webhooks, pipelines).
• Business Acumen: Strong understanding of customer priorities, with the ability to translate business needs into technical execution plans.
• Design Thinking: A problem-solver with a growth mindset, skilled in crafting scalable and future-proof architectures.
• Communication: Exceptional ability to convey complex technical and business concepts to diverse stakeholders—both technical and non-technical.
• Project Leadership: Proficiency with project planning tools and methodologies; capable of managing multiple solution tracks and timelines.
• Metrics Focus: Proven ability to define and track success through OKRs, KPIs, and tangible business outcomes.
• SaaS & Platform Fluency: Background in SaaS or enterprise platforms, with understanding of extensibility and multi-tenant design principles.
• Education: Bachelor\'s degree in Computer Science, Engineering, or related discipline. Advanced degrees or certifications in AI/architecture frameworks (e.g., TOGAF, SAFe) are a plus.

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.

That is DevRev!

Accepted file types: pdf, doc, docx, txt, rtf