Forward Deployed Engineer

NAIRON GmbH; United States; Remoto; USD 67.000 - 101.000; Tempo pieno

Descrizione del lavoro

NAIRON GmbH is seeking a Forward Deployed Engineer to work directly with customers in Germany, Austria or Switzerland, building voice agents and integrating the platform with clients' systems.

You will write Python/TypeScript services, debug live calls, and help pre-sales with technical answers. German business fluency (C1) and good English are essential, and familiarity with telephony and real-time media is highly valued.

Competenze

• Mid-level engineer with several years in solution engineering or technical customer work.
• Solid Python or TypeScript; experience building integrations with REST APIs.
• Ability to read logs and traces and debug unfamiliar systems.
• Basic understanding of telephony and real-time media; quick learner.
• Experience with LLMs, prompt design, or conversational AI is a plus.
• Familiarity with SIP, PBX, or contact-centre systems.
• Proficient in business German (C1) and good English.

Mansioni

• Build voice agents and conversation flows from workshop to go-live.
• Connect platform to customer systems: CRMs, ticketing, calendars and APIs.
• Write integration code and small services in Python or TypeScript.
• Debug live calls by reading logs and traces and reporting findings.
• Turn onsite learnings into product improvements with engineering.
• Support pre-sales with technical answers when deals involve an engineer.

Conoscenze

Python

TypeScript

REST APIs

Webhooks

Authentication

Docker

Cloud platforms

LLMs

Prompt design

SIP/PBX

German (C1)

English (B2)

Strumenti

HubSpot

Salesforce

Descrizione del lavoro

Intro

For this position we are only looking for candidates located in Germany, Austria or Switzerland . Nairon GmbH is a Swiss startup building AI voice agents that answer and make phone calls for businesses. Our platform runs real-time conversations over the phone and on the web, connected to our customers' telephony and business tools. We value clear communication, thoughtful engineering, and a collaborative approach to problem-solving. Join us as we continue to develop tools that make a difference.

Tasks

As a Forward Deployed Engineer at NAIRON, you will work directly with our customers and make the platform do what they need.

• Building voice agents and conversation flows for customers, from the first workshop to go-live.
• Connecting the platform to customers' systems: CRMs, ticketing, calendars, internal APIs and their phone setup.
• Writing integration code and small services in Python or TypeScript .
• Debugging live calls with customers: reading logs and traces, finding the cause, fixing it or handing it to the core team with a clear report.
• Turning what you learn on site into product improvements, together with engineering.
• Supporting pre-sales with technical answers when a deal needs an engineer.

Requirements

Experience: A mid-level engineer, or a developer with several years in solution engineering, integration or technical customer work.

• Technical Skills: Required: Solid Python or TypeScript ; REST APIs, webhooks and authentication.
• Comfort reading logs and traces and debugging systems you did not write.
• Basic understanding of how telephony or real-time media works, or the will to learn it fast.
• Nice to have: Experience with LLMs, prompt design or conversational AI.
• SIP, PBX or contact-centre systems.
• Docker , cloud platforms, CRM platforms such as HubSpot or Salesforce .
• Communication: German at business-fluent level (C1) is essential , as you work with our customers in German.
• Good English, as it is our internal working lan