Forward Deployed Engineer

Countera; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Countera is seeking a hands-on deployer to implement our platform at client sites across the Bay Area. You will configure POS, payments, inventory, and back office flows, and ensure seamless operation for end users from day one.

You’ll migrate catalogs and price data, onboard cashiers and managers, and troubleshoot live issues with the engineering team. Occasional travel and on-site work are required to support go-lives.

Qualifications

• 0–3 years of experience in software engineering, solutions engineering, technical support, or IT deployment (internships and strong projects count)
• Degree in CS/Engineering or equivalent hands‑on skills
• Comfort with at least one scripting/programming language and basic SQL
• Familiarity with APIs, networking basics, and debugging across hardware and software
• Strong communicator who can explain technical concepts to non‑technical retail staff
• Willingness to travel to client sites across the Bay Area, including occasional early mornings/evenings/weekends
• Willingness to work on-site in the US and hold a valid driver’s license

Responsibilities

• Deploy and configure the Countera platform at client sites across the Bay Area
• Set up and troubleshoot lane hardware: registers, scanners, scales, receipt printers, payment terminals, and customer-facing displays
• Migrate client data—catalogs, price books, inventory—into Countera and validate end-to-end
• Train cashiers, store managers, and back-office staff for fast, confident go-live
• Debug issues on-site, triage what you can’t fix, and coordinate with core engineering
• Run UAT scripts and go-live checklists with clients; own deployment through stabilization
• Be the voice of the customer: turn friction into product feedback, bug reports, and feature specs

Skills

Scripting basics

SQL basics

APIs and debugging

Customer communication

Travel readiness

Education

CS or Engineering degree or equivalent

Tools

POS systems

Hardware integration

Networking basics

Job description

• Deploy and configure the Countera platform (POS, payments, inventory, back office) at client sites across the Bay Area
• Set up and troubleshoot lane hardware: registers, scanners, scales, receipt printers, payment terminals, and customer-facing displays
• Migrate client data — catalogs, price books, inventory — into Countera and validate it end to end
• Train cashiers, store managers, and back-office staff; make sure they’re fast and confident on day one
• Debug issues live on-site, triage what you can’t fix, and drive resolution with the core engineering team
• Run UAT scripts and go-live checklists with clients; own the deployment through stabilization
• Be the voice of the customer: turn on-the-ground friction into concrete product feedback, bug reports, and feature specs

What You’ll Do

• Deploy and configure the Countera platform (POS, payments, inventory, back office) at client sites across the Bay Area
• Set up and troubleshoot lane hardware: registers, scanners, scales, receipt printers, payment terminals, and customer-facing displays
• Migrate client data — catalogs, price books, inventory — into Countera and validate it end to end
• Train cashiers, store managers, and back-office staff; make sure they’re fast and confident on day one
• Debug issues live on-site, triage what you can’t fix, and drive resolution with the core engineering team
• Run UAT scripts and go-live checklists with clients; own the deployment through stabilization
• Be the voice of the customer: turn on-the-ground friction into concrete product feedback, bug reports, and feature specs

What We’re Looking For

• 0–3 years of experience in software engineering, solutions engineering, technical support, or IT deployment (internships and strong projects count)
• Degree in CS/Engineering or equivalent hands‑on skills
• Comfort with at least one scripting/programming language (Python, JavaScript, or similar) and basic SQL
• Familiarity with APIs, networking basics, and debugging across hardware and software
• Strong communicator — you can explain technical things to non‑technical retail staff with patience and clarity
• Self‑starter who stays calm when a checkout lane is down and a line is forming
• Willingness to travel to client sites across the Bay Area, including occasional early mornings, evenings, or weekends around go‑lives
• Valid driver’s license and ability to work on‑site in the US

Nice to Have

• Experience with POS systems, payments, or retail/restaurant tech (Revel, Square, Toast, Lightspeed, NCR, etc.)
• Exposure to hardware integrations (scales, scanners, printers, payment terminals)
• Experience in retail, grocery, or hospitality — even behind a counter

Why Join

• Work with — and be mentored by — some of the best in the industry: business and technical leaders who have built, scaled, and operated retail and platform companies, and who are personally invested in your growth
• Ground‑floor role at a fast-moving, founder‑led startup with live enterprise clients
• Direct exposure to founders, product, and engineering — your field insights shape the roadmap
• A fast path to product, solutions architecture, or core engineering as we grow
• You’ll ship, deploy, and see impact every single week