Full Stack Java Support Engineer

Kudzu Interactive, Inc.; San Diego (CA); On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Equity

Health benefits

Holidays

PTO

401(k)

Job summary

Tillster, headquartered in the USA, is seeking a Full Stack Java Support Engineer to join our San Diego office. You will monitor production apps, investigate issues, and coordinate with Engineering to resolve incidents while supporting customer-facing teams.

The role emphasizes strong Java expertise, Windows proficiency, and enterprise SaaS experience. The position offers on-site work five days a week in San Diego, competitive base salary, equity, health benefits, PTO, holidays, and a 401(k)

Qualifications

• 2–3+ years in a support/engineer role or equivalent.
• Strong technical troubleshooting in a tech support environment.
• Experience with POS or kiosks is a plus.
• Cloud experience with AWS or Azure is preferred.
• Proficient in relational and object-oriented databases.
• Familiarity with CRM platforms like Salesforce/ServiceNow/Dynamics is advantageous.

Responsibilities

• Monitor production application and preempt issues before customer impact.
• Handle on-call duties and coordinate with engineering for incidents.
• Investigate production bugs and reproduce customer issues.
• Implement application monitoring and respond to alerts.
• Assist product management with feature ideas to reduce support load.
• Support UAT and provide product feedback.
• Triage privileged data access requests and ensure data security.
• Improve knowledge base and automation for front-line support.

Skills

Full Stack

Java expert

Windows

Troubleshooting

POS / Kiosks

Cloud (AWS/Azure)

SQL

CRM platforms

English fluency

Customer focus

Communication

Scripting

Enterprise SaaS

Team player

Tools

PostgreSQL

MariaDB

Job description

Full Stack Java Support Engineer

Location: IN OFFICE 5 days a week - San Diego

Tillster, headquartered in the USA, is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self‑service, ordering and payments solutions for mobile, tablet, online, kiosk, call center and more, creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi‑unit restaurants. We offer one scalable, enterprise‑class solution to create world‑class digital engagement experiences.

What You'll Do

• Monitor the production application and identify errors and issues before they impact customers.
• Full Stack Developer Preferred but minimum a Java expert.
• Proactive production maintenance.
• Investigate production bugs/issues with Engineering.
• Manage production incidents / outages.
• Implement application monitoring.
• Respond to and resolve application alerts.
• Support Engineering with privileged data access requests.
• Suggest product improvements and work with product management to identify new features to reduce support burden.
• Support User Acceptance Testing (UAT) and provide product feedback.
• Manage on‑call duties as scheduled. Support Customer Facing Teams (Support/TAM/SE/CS).
• Troubleshoot escalated customer issues to determine root cause and coordinate with various teams to develop solutions or workarounds.
• Identify solutions to the challenges customers are facing, either by explaining the product functionality or by developing technical workarounds.
• Validate and reproduce customer‑reported bugs and escalating to Engineering & Product.
• Perform product optimizations for specific customers, including optimizing backup or seeding speed and configuring API usage.
• Perform privileged duties in the production environment for customers, including aborting backups or seeding jobs, optimizing specific objects, adding/removing objects from backup or seeding jobs, changing master admin email address, and changing fetcher pool size for optimal application response time.
• Support Proof of Concepts (POCs) and trials, ensuring customers' issues are escalated expeditiously and reducing issues during the sales cycle.
• Improve support knowledge base and automation to enable the front‑line support teams.

Required Skills & Experience

• Full Stack Developer Preferred but minimum a Java expert.
• Strong Windows proficiency – a MUST.
• 2‑3+ years of experience as a support engineer, test engineer, or software engineer.
• Proven technical troubleshooting skills with solid understanding of a tech support environment.
• Experience with POS or kiosks – a plus.
• Cloud experience required; AWS and Azure preferred.
• Database knowledge – relational and object‑oriented, with PostgreSQL and MariaDB a plus.
• Intermediate SQL query knowledge.
• Knowledge of Salesforce / ServiceNow / Dynamics CRM – a strong advantage.
• Fluent in English – working with global teams.
• Highly customer‑oriented.
• Outstanding communication skills.
• Strong sense of urgency.
• Experience writing scripts in Java, Windows batch files, PowerShell.
• Experience with enterprise software, B2B SaaS, and/or in 24×7×365 organizations.
• Programming skills – a must.
• Social, communicative, and generally a great team player.

The Interview Process

• Recruiter interview with a Talent Acquisition Specialist.
• Interview with the Tech Support Team.
• Interview with our VP of Engineering – Kiosk.

Pay and Benefits (USA)

• Expected base salary ranges $105,000 - $125,000. Total starting compensation is determined based on applicable criteria.
• Equity: All employees within the U.S. are eligible to participate in the Stock Option Plan.
• Health Benefits: Eligible full‑time employees and dependents receive medical, dental, vision, and FSA benefits, plus health‑care and dependent‑care reimbursement programs, Employee Assistance Program, and confidential medical counseling services.
• Holidays: The company observes ten paid holidays per calendar year.
• Paid Time Off (PTO): Full‑time employees earn 15 days of PTO in the first 12 months, 22 days in subsequent years; part‑time employees earn pro‑rated PTO.
• Retirement: Eligible to participate in the 401(k) Plan from the employment start date.
• Education, Learning & Development: College tuition and education assistance programs, Udemy Learning courses, and ongoing learning and development opportunities.

Local Candidates Strongly Preferred

We encourage local candidates to apply.

No Visa Sponsorship

We do not sponsor visas.

Principals Only – No Agencies or Calls Please

This position is open to principals only; agencies or phone recruiting are not accepted.

Making a Difference in the Tillster Way

Our business and product mission is to empower restaurants and consumers globally. We are committed to fostering an inclusive and diverse work environment where every team member is respected, empowered, and encouraged to grow. We proudly provide equal employment opportunity and do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family or parental status, marital status, veteran status, disability, or any other protected status.