Forward Deployed Engineer

phoebe-work; New York (NY); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

In-person in NYC

Competitive compensation

Small team — fast impact

Learn from founders

Job summary

Phoebe is building AI-powered scheduling for home health agencies in New York City. We’re seeking a business-minded, generalist engineer who thrives in customer-facing roles and solves problems end-to-end. You’ll interact with customers, collaborate with sales, and push product improvements based on real-world feedback.

You’ll join a fast-growing startup with strong mentors and a focus on shipping immediate impact to customers in home care. On-site in NYC, with a culture of rapid experimentation.

Qualifications

• 2+ years shipping real products
• Customer-facing engineering experience
• Interest in AI development workflows and automation

Responsibilities

• Interact directly with customers and deliver end-to-end solutions
• Work with sales and GTM to close deals and activate customers
• Contribute feedback to the product roadmap and prioritization

Skills

Customer interaction

Generalist engineer

AI workflows

Cross-functional collaboration

End-to-end ownership

Tools

LLMs integration

Coding agents

Job description

About Phoebe

Phoebe is modernizing America’s home healthcare infrastructure. This is the coordination layer for one of the largest labor markets in the country.

Today, we build AI teammates for home care and home health agencies - starting with scheduling workflows that are mission-critical, high-volume, and deeply broken.

About You

• You are a business-minded engineer who enjoys speaking with customers and thinking through and solving problems end-to-end

• You might want to start your own company one day, but aren’t sure what to build yet

• You might have spent time at a silicon valley startup or larger Unicorn and want to join a fast growing startup with PMF. You’re looking for a customer facing, business-focused engineering role that works closely between sales and core engineering

What You’ll Do

• Interact directly with customers and deliver solutions end to end, from understanding pain points to designing and implementing solutions

• Work closely with sales and GTM to close deals and activate customers

• Drive product feedback loops directly back into the product roadmap

First 90 Days

• Meet customers. Your jump in on implementations already in progress, join customer calls, and get deep on how homecare scheduling actually works. By the end of month one, you'll own active customer relationships yourself.

• Iterate independently with customers. You'll be diagnosing and resolving customer issues directly, building quick fixes that unblock go-lives, and delivering small customizations that show agencies Phoebe can work exactly the way they do.

• Contribute to the product roadmap. You'll identify your first pattern across multiple customers, such a friction point, a repeated request, a recurring workaround, and work with the team to generalize it into a product improvement.

You're a Good Fit If

• You're a strong generalist (2+ years shipping real products) who can work across the stack

• You genuinely enjoy speaking with customers

• You stay on the cutting edge of AI dev workflows and love using coding agents to automate engineering, observability, and the entire development workflow.

• You're interested in the full product development loop: understanding a problem, building a solution, seeing it used, and iterating

• You're comfortable with ambiguity and figuring things out as you go

• You've worked with LLMs in production (or are eager to)

• You want to be early at a company that's growing very quickly

What We Offer

• Interesting, high-leverage work at a company growing very fast

• We offer competitive compensation in line with venture-backed Series A companies

• Small team where your work ships to customers immediately

• In-person in NYC - we work in the same room

• Multiple second-time founders to learn from - Justin (CEO) sold Bayes (YC S19) to Airtable. Dave built and sold Kamana, an app for travel nurses.