Forward-Deployed Customer Architect — DevOps & Security

Harness; United States; Hybrid; USD 160,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Healthcare benefits

Flexible work schedule

Equity

Job summary

Harness is seeking a highly technical and customer-focused Customer Architect (Forward Deployed Engineer) to join our Customer Success team on the U.S. West Coast.

You will embed with customers to solve complex technical challenges, accelerate adoption, and deliver measurable business outcomes as both hands-on builder and strategic advisor. In this role, you will design, implement, and optimize solutions across multiple Harness modules, guiding customers toward a platform-centric approach while

Qualifications

• 7+ years in software engineering, solutions architecture, DevOps, or technical consulting.
• Experience in deeply technical, customer-facing roles (forward deployed/consulting).
• Proven ability to lead complex implementations and drive customer outcomes.

Responsibilities

• Embed with customer teams as a hands-on technical partner, working directly in their environments to solve real-world challenges.
• Own the technical success of customer implementations across multiple Harness modules.
• Act as a bridge between customer teams and Harness Product & Engineering.
• Provide hands-on guidance to integrate Harness into existing toolchains and processes.
• Design and implement CI/CD, infrastructure, and DevSecOps workflows tailored to customer architectures.
• Lead onboarding, implementation, and enablement programs to accelerate time-to-value.
• Drive adoption across the breadth of the Harness platform, helping customers expand beyond initial use cases.
• Architect solutions that span multiple modules (pipelines, infrastructure, security, cost optimization).
• Guide customers toward a platform-centric approach rather than fragmented tooling.
• Serve as a trusted advisor to engineering and platform leadership.
• Develop and execute success plans aligned to business and technical outcomes.
• Lead technical reviews and business reviews to demonstrate value and identify growth opportunities.
• Analyze usage, pipeline performance, and adoption data to identify gaps and opportunities.
• Deliver actionable recommendations across technology, processes, and team practices.
• Proactively identify risks to adoption or retention and drive mitigation strategies.
• Partner with Product and Engineering to influence roadmap; collaborate with Sales on expansion strategies.
• Contribute to best practices, reference architectures, and enablement content.

Skills

Software engineering

Solutions architecture

DevOps

Technical consulting

Forward deployed

Tools

AWS

GCP

Azure

Terraform

CloudFormation

Linux

Kubernetes

Helm

OpenShift

Jenkins

GitHub Actions

GitLab CI

Harness

CI/CD

Job description

Harness is seeking a highly technical and customer-focused Customer Architect (Forward Deployed Engineer) to join our Customer Success team on the U.S. West Coast.

You will embed with customers to solve complex technical challenges, accelerate adoption, and deliver measurable business outcomes as both hands-on builder and strategic advisor. In this role, you will design, implement, and optimize solutions across multiple Harness modules, guiding customers toward a platform-centric approach while