Foreclosure Specialist I
Position Overview:
This position coordinates and supports foreclosure sale activities across the Foreclosure portfolio, including sale scheduling, sales-instruction management, data validation, attorney and trustee communication, reporting, and post-sale reconciliation. It serves as the primary operational liaison for assigned foreclosure firms and internal stakeholders, ensuring that foreclosure sales are executed accurately, on time, and in compliance with company requirements. The position is required to work in the office.
Responsibilities/duties:
All areas of responsibility listed below are essential to the satisfactory performance of this position by any/all incumbents, with reasonable accommodation, if necessary.Any non-essential functions are assumed to be other related duties as assigned.
- Ensure data tapes are processed upon receipt to include sale date, time and location validation.
- Work directly with Auction Day staff to ensure accurate sale instructions.
- Process and validate sales instructions for auction day assets.
- Follow-up on pending sales instructions for auctioneering and sale results for concierge states to ensure systems are updated timely, and reporting is sent on time.
- Monitor and manage shared Auction Day and Future Sales inboxes and ensure all emails are processed and resolved.
- Manage sales dashboards to successfully schedule sales.
- Complete ADC Compliance Courses and Learning Courses within Dayforce.
- Act as coverage when another team member is out of the office or unavailable.
- Comply with Company core values and guiding principles.
- Support surrounding departments with day-to-day reconciliation functions.
- Responsible for expediting the retrieval of all data/information required for auction day and be the main Point of Contact (POC) for Foreclosure Attorneys/Trustees assigned.
Knowledge, Skills and Abilities:
- Proficient in Microsoft Office Suite (Power Point, Outlook Calendar and Word) with an intermediate to advanced level of proficiency in Excel.
- Ability to comprehend, analyze and interpret complex documents while taking initiative and providing feedback on current processes.
- Must be professional and have the ability to interact with management, colleagues and clients.
- Ability to maintain information at a high level of confidentiality.
- Basic knowledge of Foreclosure (two (2) plus years of experience preferred).
- Customer service experience is a plus.
- Possession of strong organizational skills.
- Excellent verbal and written communication skills.Possess exceptional interpersonal communication skills.
- Ability to work independently on assigned tasks as well as to accept directions on given assignments.
- Able to work collectively with the asset management team.
- Excellent morale and problem-solving capabilities.
Education/Experience:
- Advanced Excel skills.
- Strong attention to detail, written & verbal communication skills and ability to multi-task.
- Must perform well in a fast-paced environment and under pressure with time-driven tasks.
- Must be flexible with change.
- Bachelor's or associates degree with a concentration in business, real estate or related fieldpreferred.