Foreclosure Liaison

Brock & Scott, PLLC; Irving (TX); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision

Life insurance

401(k) plan

Paid holidays and PTO

Résumé du poste

The Onsite Foreclosure Liaison at Brock & Scott, PLLC will monitor foreclosure actions and coordinate between the mortgage servicer and our attorney firm to ensure compliant, timely processing across multiple jurisdictions. This onsite role requires strong organization, communication, and deadline-driven workflow management at a designated servicer location in Irving, TX.

Responsibilities include maintaining caseloads, updating servicing systems, resolving issues, issuing timely status updates,

Qualifications

• 2+ years in mortgage servicing, default servicing, foreclosure, loss mitigation, creditors’ rights, or related field preferred.
• Experience working with a mortgage servicer, foreclosure law firm, financial institution, or default servicing operation strongly preferred.
• Familiarity with investor/insurer guidelines (Fannie Mae, Freddie Mac, FHA/HUD, VA, USDA) preferred.
• Ability to manage foreclosure processes across multiple states/jurisdictions.
• Strong written and verbal communication; ability to interact professionally with attorneys, servicers, investors, vendors, and internal teams.
• Confidential handling of borrower, client, and legal information.

Responsabilités

• Monitor foreclosure actions to ensure compliance with guidelines.
• Perform limited onsite functions at a designated mortgage servicer location.
• Serve as a liaison between servicer and attorney firm to facilitate file movement and status updates.
• Maintain assigned caseload and update servicing systems accurately.
• Respond to inquiries within 24 hours and escalate issues as needed.
• Coordinate with attorneys, investors, and internal partners to minimize delays.

Connaissances

Attention to detail

Communication skills

Independent worker

Time management

Problem solving

Formation

High school diploma or equivalent; associate or bachelor preferred

Outils

Microsoft Office (Outlook, Excel, Teams)

Description du poste

The Onsite Foreclosure Liaison is responsible for monitoring and managing foreclosure activities in accordance with investor, insurer, regulatory, and state guidelines. This role is based on-site at a designated mortgage servicer's location and serves as a liaison between the servicer and attorney firm. The individual will perform limited onsite functions related exclusively to the attorney firm's foreclosure portfolio, facilitating communication, document management, issue resolution, and workflow coordination to ensure foreclosure activities are completed accurately, timely, and in compliance with all applicable requirements.

Essential Duties and Responsibilities

• Monitor foreclosure actions to ensure compliance with investor, insurer, regulatory, and state guidelines.
• Perform limited onsite functions at a designated mortgage servicer location in support of the attorney firm's foreclosure portfolio.
• Serve as a point of contact between the mortgage servicer and attorney firm to facilitate efficient file movement, issue resolution, and status updates.
• Maintain assigned caseload and ensure all servicing systems are updated accurately and timely.
• Work all tasks, processes, events, issues, re-projections, and holds within required deadlines.
• Respond to phone calls, voice messages, intercoms, and emails within 24 hours.
• Communicate regularly with attorneys, investors and internal business partners regarding foreclosure status and requirements.
• Review and reconcile foreclosure files, documentation, and system data to support accurate processing and timely resolution of issues.
• Coordinate with servicer personnel and attorney firm staff to ensure files are worked in accordance with investor, insurer, regulatory, and state requirements.
• Monitor attorney and vendor activities and escalate issues when necessary.
• Complete and monitor reports in accordance with servicing requirements and guidelines.
• Coordinate with other departments to minimize losses and mitigate risk.
• Identify quality and compliance concerns and provide appropriate feedback to management.
• Understand and manage foreclosure processes across multiple jurisdictions.
• Maintain knowledge of mortgage servicing, default management, foreclosure, bankruptcy, and loss mitigation processes.
• Complete special projects and portfolio reviews as assigned.
• Ability to effectively work within a client-facing, onsite environment while maintaining professional relationships with mortgage servicer personnel.

Qualifications & Requirements

• High school diploma or equivalent required; associate or bachelor’s degree in Business, Legal Studies, Finance, or a related field preferred.
• 2+ years of experience in mortgage servicing, default servicing, foreclosure, bankruptcy, loss mitigation, creditors’ rights, or a related field preferred.
• Prior experience working with a mortgage servicer, foreclosure law firm, financial institution, or default servicing operation strongly preferred.
• Strong understanding of attorney-servicer workflow management and foreclosure operations preferred.
• Working knowledge of the foreclosure process and applicable investor, insurer, regulatory, and state requirements.
• Familiarity with investor and insurer guidelines, including Fannie Mae, Freddie Mac, FHA/HUD, VA, and USDA, preferred.
• Ability to understand and manage foreclosure processes across multiple states/jurisdictions.
• Experience managing a high-volume caseload, meeting established timelines, and monitoring files through completion.
• Strong attention to detail with the ability to review and reconcile file documentation, system data, deadlines, holds, and status information.
• Ability to identify potential compliance, quality, or timeline concerns and elevate issues appropriately.
• Strong written and verbal communication skills with the ability to communicate professionally with attorneys, mortgage servicer personnel, investors, vendors, and internal business partners.
• Demonstrated ability to work independently while serving in a client-facing, onsite environment.
• Strong organizational, analytical, problem-solving, and time-management skills.
• Proficiency with Microsoft Office, particularly Outlook, Excel, and Teams, and the ability to learn mortgage servicing and case-management systems.
• Ability to maintain confidentiality and appropriately handle sensitive borrower, client, and legal information.
• Must be able to perform limited onsite duties at the designated mortgage servicer location as required.
• Understanding of attorney-servicer workflows, foreclosure referral processes, milestone management, and default servicing operations preferred.

Benefits Details:

Brock & Scott, PLLC offers an attractive benefit package to full-time employees on the 1st of the following month of hire. The insurance portion includes medical, dental, voluntary life, voluntary vision, and critical illness, all at competitive rates. At the 90-day introductory period, the Firm also provides a basic life insurance policy in the amount of one time your annual salary (with a minimum of $25,000 and a maximum of $200,000.00) at no cost.

Full-time employees receive paid holidays, including six (6) firm-recognized holidays and one (1) Day of Observance, as well as a PTO package of 14 days per year. PTO accrues monthly and is credited on the 15th of each month, in accordance with firm policy. PTO benefits increase after 2 years of employment and again after 5 years of employment. After six months of service, employees over the age of 21 become eligible to participate in the firm's 401(k) plan at the beginning of the next quarter.

Pre-Employment Requirements:

Employment with Brock & Scott, PLLC is contingent upon the successful completion of all required pre-employment screenings and verifications, which may include, but are not limited to, a criminal background check, conflict of interest check, employment and education verification (as applicable), and a pre-employment drug screening. Drug testing is conducted only after a conditional offer of employment has been extended and in accordance with applicable federal, state, and local laws.

Geographic Eligibility Requirement:

To be considered for this position, applicants must currently reside within Brock & Scott, PLLC’s geographic footprint. Eligible states include: AL, CT, FL, GA, IN, KY, ME, MD, MA, MI, NH, NJ, NC, OH, PA, RI, SC, TN, TX, VT, VA, and WV.