Ford Service Advisor: Competitive Pay & Benefits

Benna Ford Superior; Superior (WI); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

PTO Leave

401(K)

Employee discounts

Competitive pay

Job summary

Benna Auto Center, LLC in Superior, WI is seeking a Ford Service Advisor to join our team. You will greet customers, collect vehicle information, and clearly report symptoms while coordinating with technicians to recommend maintenance based on vehicle history. You’ll prepare estimates, schedule follow-ups, and explain work and charges to customers.

The position offers competitive pay, health insurance, PTO, 401(k) and employee discounts as part of a supportive benefits package.

Qualifications

• Ability to problem solve quickly.
• Exceptional customer satisfaction.
• Strong organizational skills.
• Positive & energetic personality.
• A desire for a long-term career with a growing organization.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.
• Ability to lift 50 pounds and work on your feet for extended periods of time.
• Ability to work in a fast-paced environment.
• Ability to work with a team.
• Ability to perform well under stressful environments and handle difficult customers.
• High school diploma or equivalent.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Problem solving

Customer satisfaction

Organizational skills

Positive attitude

Career-oriented

Integrity

Computer skills

Lifting 50 pounds

Fast-paced environment

Teamwork

Stress management

High school diploma

Education

High school diploma or equivalent

Job description

Benna Auto Center, LLC in Superior, WI is seeking a Ford Service Advisor to join our team. You will greet customers, collect vehicle information, and clearly report symptoms while coordinating with technicians to recommend maintenance based on vehicle history. You’ll prepare estimates, schedule follow-ups, and explain work and charges to customers.

The position offers competitive pay, health insurance, PTO, 401(k) and employee discounts as part of a supportive benefits package.