Ford Mobile Service Coordinator Winter Haven

US Lawns; Winter Haven, Northern (FL, KY); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(K)

Bonus Opportunity

Health Insurance

Holidays

Life Insurance

Personal Days

Vacation

Job summary

The Jarrett Ford Automotive Group seeks a Mobile / Remote Service Coordinator to manage and optimize all Mobile Service activities at the dealership. The role emphasizes coordinating RO processes, parts availability, scheduling, dispatching units, and customer communication to ensure high satisfaction.

Ideal candidates show knowledge of service advisor functions, dealership operations, and strong leadership with a focus on reliability and adaptability.

Qualifications

• Experience coordinating dealership service operations.
• Strong communication and organizational skills.
• Proven leadership and conflict-management abilities.

Responsibilities

• Manage RO process including RO creation, parts coordination, and payment processing.
• Coordinate with Parts Department to ensure parts availability and inventory control.
• Schedule mobile service requests and optimize routes.
• Dispatch mobile service units and technicians for repairs.
• Communicate with customers before/during repairs and follow up for satisfaction.
• Promote mobile service and solicit fleet business.

Skills

Service Advisor functions

Dealership operations

Customer focused

Business acumen

People leadership

Job description

Job Description

The Mobile / Remote Service Coordinator is critical to the overall success of Mobile Service at the dealership.This role coordinates and manages all Mobile Service activities within the dealership.

Skills / Knowledge - knowledge of Service Advisor functions, knowledge of dealership operations, customer focused, business acumen, people leader

Qualities - trustworthy, personable, good communicator, confident, decisive, organized, skilled in conflict management, dependable, adaptable, thorough

Responsibilities

• Manage RO Process
  • Mobile Service Advisor
  • RO creation
  • Ensure correct parts
  • RO closeout
  • Process payment
• Manage Parts Process
  • Coordinate with Parts Department to ensure parts availability for repair
  • Coordinate with Parts Department to add additional sales
  • Ensure Mobile Service Units are loaded with needed parts for repairs
  • Add parts to the RO as required
  • ensure unused parts are accounted for and added back into inventory
• Schedule
  • Take incoming Mobile Service requests
  • Determine scheduled day and time , maximizing route optimization
• Route
  • Utilize Route Optimization to set Mobile Service appointments
• Dispatch
  • Dispatch appropriate Mobil Service Unit and Technician for requested repair
  • Determine if repair request is within the Mobile Service scope
• Customer Communication Prior to and During Repair
  • Confirm customer appointment
  • Communicate day of Mobile Service status
• Customer Follow-Up
  • Ensure customer satisfaction
• Marketing
  • Solicit Fleet business
  • Promote Mobile Service

Company Description

The Jarrett Ford Automotive Group's continuing growth and success is attributable to a business philosophy that is based upon a high standard of ethics and a promise to deliver the finest product and service levels in the automotive marketplace. Jarrett Ford's customer-centric approach continues to foster repeat business and drives a significant number of referrals. We realize that the truly professional nature and exceptional skills of our associates is what drives our reputation. So if you believe that you have the skills, experience, demeanor, and drive that it takes to become a Jarrett Ford team member.

The Jarrett Ford Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

Benefits

Benefits:

The Jarrett Ford Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

• 401(K)
• Bonus Opportunity
• Health Insurance
• Holidays
• Life Insurance
• Personal Days
• Vacation