Ford Connected Services Concierge-North Central Ford

Sonic Automotive; Richardson (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

A leading automotive group in Richardson, TX is seeking a Ford Connected Services Concierge to provide exceptional customer service and guide guests through Ford's innovative connected services. Candidates should possess strong technical knowledge, excellent communication skills, and be able to perform at dealership standards. Join us for a rewarding career with comprehensive training and benefits!

Qualifications

• Must work every Saturday unless on PTO.
• Ability to perform at a minimum volume according to dealership standards.
• Authorized to work in the USA, pass background checks, MVR, drug test.

Responsibilities

• Guide guests through Ford's connected services and products.
• Assist in unforgettable vehicle handovers with primary salesperson.
• Educate customers on vehicle gadgets and features.

Skills

Customer service

Technical knowledge

Communication

Job description

Ford Connected Services Concierge-North Central Ford in Richardson, TX at Sonic Automotive

Job Type: Sales

Experience: Associate

About

You are serious about your career, and rest assured you have come to the right place. At North Central Ford, a Sonic Automotive family dealership, you will find the opportunities, resources, and support you need to grow and develop professionally.

Our 100+ dealerships are concerned with more than moving inventory; they are committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Hourly Pay:

$20 per hour plus commission

Job Description

Buckle up for an exciting ride as our Ford Connected Service Concierge! You'll be the captain of cool, guiding our guests through the galaxy of Ford's cutting-edge connected services. Get ready to:

• Be the wizard of wow! Showcase and sign up guests for all the awesome Ford Connected Service Products. From BlueCruise to BlueOval Charge Network, you'll be the go-to guru for all things connected.
• Become the new car delivery rockstar! When you're on duty, you'll team up with the primary salesperson to create unforgettable vehicle handovers.
• Channel your inner tech-savvy superhero! Be ready to swoop in and save the day by answering questions about Connected Services during the sales process.
• Transform into the Service Guest's best friend! Be their go-to person for all Connected Services queries throughout their ownership journey.
• Master the art of pressure-free magic! Help guests fall head over heels for Ford's innovations and engineering marvels. Your charm will create an emotional connection stronger than a tow truck's winch!
• Become a mind-reading maestro! Assess customer knowledge and priorities to whip up a personalized ownership experience that'll knock their socks off.
• Be the feature and tech whisperer! Explain and demonstrate vehicle gadgets and gizmos with the finesse of a magician, focusing on customer comfort and retention.
• Transform into a product knowledge sponge! Absorb every detail about our vehicles and keep tabs on the competition's tricks up their sleeves.
• Stay on your toes! Keep up with new products, features, and accessories like a kid in a candy store, always ready to share the sweet benefits with clients.
• Be the follow-up fairy! Check in with customers within one to two weeks after delivery to sprinkle some extra magic and conduct additional feature operation clinics.
• Become the ultimate pathfinder! Guide customers to treasure troves of additional information resources.
• Deliver ownership experiences so delightful, they'll make Disney World jealous!

But wait, there's more! Your superpowers might also include:

• Becoming the customer lounge superhero! Swoop in to introduce services and share valuable vehicle tech insights.
• Be the Yoda of the dealership! Train sales and service Padawans in the ways of Connected Services Products and key technologies.
• Host new owner clinics that are more fun than a barrel of monkeys!
• Be the phone and walk-in wizard, ready to answer product questions faster than you can say "Ford"!
• Become the Sherlock Holmes of vehicle tech features, solving mysteries and saving the day!

Get ready to plug into the most electrifying role in the dealership! It's time to shift your career into high gear and join the Ford family!

Requirements:

Must work every Saturday unless on PTO

Ability to perform at a minimum volume according to dealership standards.

All applicants must be authorized to work in the USA.

All applicants must perform duties and responsibilities in a safe manner.

All applicants must be able to demonstrate the ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver's license.

It is time to make the most important move of your career. From our cooperative, team-based approach to our more than 1,000 internal advancements each year, it is easy to see the difference. When you join our organization, you will enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you will experience the best that a career in the automotive industry has to offer.

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.