Footwear Retail Associate — Expert Customer Service

New Balance; Oklahoma City (OK); On-site; USD 16,000 - 20,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

New Balance in OKC Outlets is seeking Retail Sales Associates to help stores run smoothly and deliver exemplary customer service. You will educate customers on product features, assist with fittings, and represent the brand positively at every step of the sale.

The role requires 18+, strong customer service, and teamwork. Flexible weekends/holidays work schedule and a competitive hourly pay range are offered, with comprehensive benefits and growth opportunities.

Qualifications

• Must be 18 years of age or older.
• Should be a people person!
• Past retail experience preferred, but not necessary
• Strong customer service and verbal communication skills
• Demonstrated ability to flourish in a team environment
• Familiarity with cash register functions
• Ability to quickly perform basic math
• Willingness to work a flexible schedule that may include weekends and holidays
• Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

Responsibilities

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model.
• Correctly measure and fit customers with appropriate NB product
• Inform customers about any promotions we have running
• Keep the floor always looking its best – neat, organized, and well stocked
• Make sure items are labeled and price marked properly
• Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
• Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses

Skills

Customer service

Verbal communication

Team player

Cash register familiarity

Basic math

Flexible schedule

Physical stamina

Lifting capacity

Job description

New Balance in OKC Outlets is seeking Retail Sales Associates to help stores run smoothly and deliver exemplary customer service. You will educate customers on product features, assist with fittings, and represent the brand positively at every step of the sale.

The role requires 18+, strong customer service, and teamwork. Flexible weekends/holidays work schedule and a competitive hourly pay range are offered, with comprehensive benefits and growth opportunities.