Foot & Ankle Clinic Care Coordinator

University of Washington Medical Center; Seattle (WA); On-site; USD 32,000 - 46,000; Full time

Job summary

Harborview Medical Center’s Foot, Ankle and Hand Clinic is seeking a Program Coordinator to advance clinic operations and patient care. This full-time role supports disability claims processing, patient advocacy, and efficient workflow during clinic sessions.

The position focuses on coordinating paperwork, billing documentation, and collaboration with physicians and RNs to ensure high-quality care and compliant workflows in Seattle.

Qualifications

• High school graduation or equivalent.
• AND two years of experience in the program specialty.
• OR equivalent education/experience.
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Responsibilities

• Coordinate patient’s entry into and through the health care system as related to a patient’s disability claims.
• Coordinate and Complete all paperwork and correspondence requirements related to patients’ medically-required absence from work or medically-required work restrictions (i.e. required absence from work post surgery or work restrictions post surgery).
• Coordinate patient care services and serve as the patient advocate being available to both patient and physician during clinic sessions.
• Facilitate delivery of efficient patient care with coordination of services with the patient medical visit.
• Create clinic-specific policies, procedures, or workflows and adjust as state/payor regulations evolve.
• Interview patients to determine areas of concern and anticipated needs upon reappointments with physicians and outside agencies.
• Ensure the outcome of treatment recommendations for continued care is conveyed to outside consultants from the physicians.
• Complete the necessary forms and corresponding billing documentation.
• Collect and regularly report on statistics regarding volume of disability claims, types of disability claims, and corresponding revenue collected.
• Collect and regularly report on statistics regarding FMLA cases (i.e. medically-necessary absence from work due to surgery) o Budget Monitoring: correct L&I billing and reimbursement figures, monitoring patient spend down accounts.
• Act as a resource and technical consultant to physicians, RNs, and others on the care team regarding disability claim needs.
• Compose Correspondence and record patient information in the chart.
• Timely Completion of disability and FMLA forms.
• May direct the work of others.
• Within 6 months of hire a new HSC must also:
• Participate in COHE training
• Participate in an L&I orientation at L&I headquarters in Tumwater
• Spend 4 to 8 hours shadowing an experienced HSC at another COHE
• Obtain an L&I Provider Number in order to bill for his/her time

Education

High school graduation or equivalent

Job description

Harborview Medical Center’s Foot, Ankle and Hand Clinic is seeking a Program Coordinator to advance clinic operations and patient care. This full-time role supports disability claims processing, patient advocacy, and efficient workflow during clinic sessions.

The position focuses on coordinating paperwork, billing documentation, and collaboration with physicians and RNs to ensure high-quality care and compliant workflows in Seattle.