FOOD SVC WORKER II

University of Michigan; Ann Arbor (MI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Excellent medical, dental and vision

2:1 retirement match

Job summary

University of Michigan's Michigan Medicine is seeking a Food Service Worker II to join our team. You will deliver world‑class customer service to patients, visitors and staff while upholding the highest standards of food safety and sanitation.

Responsibilities include assembling and delivering meal trays, following infection prevention protocols, operating iPads and tray-tracking tools, and collaborating with Nursing and other departments to ensure accurate service and timely delivery.

Qualifications

• Must have a high school diploma or GED and willingness to learn new processes and technologies.
• Read, comprehend, and follow written instructions.
• Think critically and problem solve independently.
• Communicate effectively in English both written and spoken.
• Work independently and as part of a team with minimal guidance.

Responsibilities

• Assemble and deliver meal trays following safety procedures and patient identifiers.
• Deliver meals while maintaining infection prevention protocols and safe handling.
• Operate provided devices (iPads, cell phones) to track tray delivery.
• Communicate professionally with nursing staff and others.
• Follow recipes and ServSafe food safety procedures.
• Maintain cleanliness and proper sanitation of service areas and equipment.
• Use the Food Management System and related software for tray assembly and delivery.
• Work efficiently to complete duties within shift times.
• Practice safe food handling at all times.
• Frequently bend, twist, squat, and reach as required.

Skills

English communication

Teamwork

Critical thinking

Customer service

Safety awareness

Education

High school diploma or GED

Tools

iPad

Job description

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

The leaders and best in food service have an opportunity available for a Food Service Worker II to join our team. Food Service Personnel are expected to provide world-class customer service to Michigan Medicine patients, visitors and their coworkers while maintaining the highest quality standards for food safety and sanitation.

Responsibilities*

• Assemble and deliver meal trays following procedures for: suicide precautions, insulin orders, calorie counts, isolation precautions, special diets, allergy cross-contamination, and recognize the medical implications for procedure non-compliance. Requires continuous standing through shift, repetitive hand motions, and grasping of items on trays.
• Deliver meal trays following procedures for: The Joint Commission requirement for utilizing two patient identifiers, proper hand hygiene procedures that include standard precautions and following Infection Prevention procedures for wearing protective equipment, as well as service excellence and recovery standards. Operate department-provided iPads and cell phones to facilitate safe delivery and meal tray tracking. Requires continuous walking and pushing heavy carts.
• Perform tray retrieval using Infection Prevention protocol and universal precautions to reduce the spread of bloodborne pathogens, wearing personal protective equipment, and following proper ergonomic standards.
• Professionally communicate with Nursing and unit personnel, co-workers, and the Manager on Duty.
• Follow standard recipes for portion control, follow ServSafe food safety procedures, and operate food service equipment safely.
• Follow serviceware and equipment sanitation standards in accordance with health code regulations, including proper use of chemicals.
• Utilize the CBORD application Food Management System for food production, Nutrition Services Suite for tray assembly, TrayMonitor module for tray delivery, and Tray Pick-up for tray retrieval.
• Work in an efficient and organized manner to successfully complete job duties within allotted time.
• Understand and practice safe food handling procedures.
• These positions require frequent bending, twisting, squatting, and reaching.

Required Qualifications*

• Must have a high school diploma or GED, and a willingness to learn new processes and technologies
• Read, comprehend, and follow written instructions
• Think critically and problem solve independently
• Communicate effectively and speak, write, and comprehend English
• Work independently with minimal guidance as well as work well with others as part of a team
• Perform physical job duties safely, including pulling, standing, bending, kneeling, and lifting up to 35 pounds, walking up to 5 miles per day.
• Perform excellent customer service with a friendly demeanor
• Be flexible with work schedules, job tasks, and job changes
• Maintain appropriate personal hygiene and professional appearance
• Maintain an excellent attendance record
• Operate basic IT equipment (ex., iPad, computer)

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

Standard hours: 40

Workdays: Saturday-Wednesday

Work hours: 6:45am-3:15pm

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the AFSCME union, which contains and settles all matters with respect to wages, benefits, hours and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third-party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Reporting Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of five calendar days. The review and selection process may begin as early as the sixth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.