Food Service Worker II

Michigan Medicine; Ann Arbor (MI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Excellent medical, dental, and vision

2:1 retirement match

Job summary

Michigan Medicine in Ann Arbor seeks a Dietary Service Aide to assemble and deliver meal trays while observing safety, infection prevention, and dietary guidelines. You will operate iPads and food service equipment, follow portions, and support a patient‑centered dining program.

The role requires a high school diploma, ability to work independently or with a team, and strong English communication. Schedule includes 40 hours weekly, Sunday through Thursday, with early start times; healthcare

Qualifications

• High school diploma or GED; willingness to learn new processes.
• Ability to read and follow written instructions.
• Strong critical thinking and independent problem solving.
• Clear spoken and written English communication.
• Ability to work independently and as part of a team.
• Physically capable of standing, walking, lifting up to 35 pounds.

Responsibilities

• Assemble and deliver meal trays with attention to safety and infection prevention practices.
• Deliver trays adhering to Joint Commission identifiers, hand hygiene, and isolation precautions.
• Perform tray retrieval following Infection Prevention protocols and universal precautions.
• Communicate professionally with Nursing, unit personnel, and the Manager on Duty.
• Follow recipes for portion control and operate food service equipment safely.
• Ensure sanitation standards and proper chemical use.
• Utilize CBORD Food Management System and related modules for tray production and delivery.
• Work efficiently to complete duties within allotted time.
• Practice safe food handling procedures.
• Frequent bending, twisting, squatting, and reaching.

Skills

Excellent communication

Read, comprehend written instructions

Problem solving

Teamwork

Customer service

Reliability

Education

High school diploma or GED

Job description

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components: patient care, education and research that together enhance our contribution to society.

Responsibilities*

• Assemble and deliver meal trays following procedures for: suicide precautions, insulin orders, calorie counts, isolation precautions, special diets, allergy cross-contamination, and recognize the medical implication for procedure non-compliance. Requires continuous standing through the shift, repetitive hand motions, and grasping of items on trays.
• Deliver meal trays following procedures for: The Joint Commission requirement for utilizing two patient identifiers, proper hand hygiene procedures that include standard precautions and following Infection Prevention procedures for wearing protective equipment, as well as service excellence and recovery standards. Operate department-provided iPads and cell phones to facilitate safe delivery and meal tray tracking. Requires continuous walking and pushing heavy carts.
• Perform tray retrieval using Infection Prevention protocol and universal precautions to reduce the spread of bloodborne pathogens, wearing personal protective equipment, and following proper ergonomic standards.
• Professionally communicate with Nursing and unit personnel, co-workers and the Manager on Duty.
• Follow standard recipes for portion control, follow ServSafe food safety procedures, and operate food service equipment safely.
• Follow serviceware and equipment sanitation standards in accordance with health code regulations, including proper use of chemicals.
• Utilize the CBORD application Food Management System for food production, Nutrition Services Suite for tray assembly, TrayMonitor module for tray delivery, and Tray Pick-up for tray retrieval.
• Work in an efficient and organized manner to successfully complete job duties within allotted time.
• Understand and practice safe food handling procedures.
• These positions require frequent bending, twisting, squatting and reaching.

Required Qualifications*

• Must have a high school diploma or GED, and a willingness to learn new processes and technologies
• Read, comprehend, and follow written instructions
• Critically think and problem-solve independently
• Communicate effectively and speak, write, and comprehend English
• Work independently with minimal guidance as well as to work well with others as part of a team
• Perform physical job duties safely, including pulling, standing, bending, kneeling, and lifting up to 35 pounds, walking up to 5 miles per day.
• Perform excellent customer service with a friendly demeanor
• Be flexible with work schedules, job tasks, and job changes
• Maintain appropriate personal hygiene and professional appearance
• Maintain an excellent attendance record
• Operate basic IT equipment (ex., iPad, computer)

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental, and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time and for any reason throughout the course of employment. Learn more about the work modes.

Work Schedule

Standard hours: 40

Work days: Sunday-Thursday

Shift start/end times: 5:30 am-2:00pm

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the AFSCME union, which contains and settles all matters with respect to wages, benefits, hours and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third-party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Reporting Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of five calendar days. The review and selection process may begin as early as the sixth day after posting. This opening may be removed from posting boards and filled at any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.