Food Shelf Mobile Leader

IOCP-Interfaith Outreach & Community Partners; Hamel (MN); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401(k)

Employee Assistance Program

Job summary

IOCP-Interfaith Outreach & Community Partners is seeking a Food Shelf Mobile Leader to develop and run our new mobile food shelf program in our Minnesota community. You will engage clients, lead volunteers, and drive program growth while ensuring a welcoming, dignified shopping experience for families.

This role emphasizes hands-on leadership, collaboration with a team, and the ability to pilot new approaches, document results, and adjust operations as the program expands.

Qualifications

• High school diploma or equivalent is required.
• Three years of experience providing exceptional customer services to diverse groups of people.
• Strong interpersonal and communication skills; ability to work with volunteers and clients.

Responsibilities

• Prepare for mobile food shelf events by ensuring adequate inventory, supplies, coolers, and equipment are organized and ready to support.
• Transport food, signage, coolers, and supplies to each shopping location leveraging volunteers.
• Lead volunteer effort to set up and merchandise community-rooms to support an efficient and welcoming client check-in and shopping experience.
• Manage food distribution and volunteers at mobile food shelf events, overseeing guest intake, product replenishment, and responding to guest questions and concerns.
• Manage tear down of mobile events and accurately record pounds distributed and families served in system.
• Keep mobile food shelf policies and procedures up to date.
• Ensure that all safety and security procedures are followed.
• Document learnings to support improvement and program growth.

Skills

Leadership

Volunteer coordination

Customer service

Team collaboration

Communication

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Description

IOCP is developing a mobile food shelf program. To continue developing this program, IOCP needs a Food Shelf Mobile Leader! Please read below for more information about this new position and how you can apply!

Why us?

• Star Tribune Top Workplace 2023 – 2026!
• Full-time, benefits eligible
• Medical, Dental, Vision, Life Insurance, Long Term Disability, FSA, HSA, 401(k), Employee Assistance Program
• Nine paid holidays
• Generous PTO (starting at 21 days annually)
• Compensation: $23.95 per hour
• Schedule: 40 hours per week, M-F, 8:00 AM - 4:30 PM. Occasional Monday or Thursday evenings. Schedule subject to shift with program development.

Why you?

• You are a leader. You are a follower. You are a doer.
• You are a great teammate; you love working with people in a team environment.
• You are optimistic, fun, and energetic.
• You love working with people – engaging our clients through the mobile food shelf program, leading and working alongside volunteers to operate the program.
• You enjoy developing and piloting new programs, documenting the results, and continuing to adjust the approach.
• You want to be at IOCP. You want to be about our mission. You want to do this work with this team in this community.

What is the work?

Manage Mobile Food Shelf Program

• Prepare for mobile food shelf events by ensuring adequate inventory, supplies, coolers, and equipment are organized and ready to support
• Transport food, signage, coolers, and supplies to each shopping location leveraging volunteers
• Lead volunteer effort to set up and merchandise community-rooms to support an efficient and welcoming client check-in and shopping experience
• Manage food distribution and volunteers at mobile food shelf events, overseeing guest intake, product replenishment, and responding to guest questions and concerns
• Manage tear down of mobile events and accurately record pounds distributed and families served in system
• Keep mobile food shelf policies and procedures up to date
• Ensure that all safety and security procedures are followed
• Document learnings to support improvement and program growth

Support Food Shelf Distribution, Inventory Prep, Home Delivery, and Other Food Shelf Processes

• Be knowledgeable and understand key food shelf processes (inventory prep, distribution, home delivery) for coverage and team support purposes
• Be knowledgeable and understand key food shelf systems and excel tools (inventory prep, distribution, home delivery) for coverage and team support purposes

Volunteer Support

• Welcome volunteers; meet to provide direction for the shift and assign volunteer responsibilities
• Support, train and coach volunteers on how to work with clients so they experience dignity and belonging when using the food shelf

About IOCP

We are a human service nonprofit that provides services in food, clothes, case management, emergency financial assistance, employment services, and childcare resources to those residing in our service area. Our clients and staff come from all walks of life! Inclusionary relationships are core to our role as an employer, service provider, partner, and community leader. We embrace diversity and are committed to promoting an inclusive environment across all types of difference.

Our work environment is client centered, values driven, team oriented, diverse, and focused on learning and professional development. We have a strong internal culture of collaboration and team support, and a deep commitment across staff to our mission and values. Supervisors are extremely supportive of self-care, will help you grow, and give you a platform to do amazing work. Our team is tight knit, supportive and has fun together! Learn more about us here: https://iocp.org/.

IOCP values a diverse work environment.

People of color and people from other underrepresented communities are strongly encouraged to apply.

IOCP is an Equal Opportunity Employer.

Requirements

Required Qualifications:

• High school diploma or equivalent
• Valid driver’s license with a safe driving record
• 3 years of experience providing exceptional customer services to diverse groups of people
• Must be able to lift or move up to 50 pounds, utilize pallet jack, carts, and other warehouse equipment
• Ability to drive cargo van and 16 foot box truck
• Superior interpersonal skills with the ability to work with a variety of people and build trusting relationships
• Strong technical skills with knowledge in the Microsoft Office Suite, including Word, Excel, and Outlook
• Experience working with diverse communities and cultures
• Ability to work collaboratively in a team environment with staff and volunteers; strong team player
• Excellent communication skills, both written and verbal
• Strong leadership and problem-solving skills
• Timely and reliable
• Ability to work independently; be self-directed with strong execution and follow through
• Ability to juggle multiple priorities in a timely manner
• Flexible and adaptable, able to fill in as needed

Preferred Qualifications:

• Experience working in a human services setting
• Experience working in a food shelf
• Inventory and/or warehouse management in a food service setting
• Experience in food service, grocery or food delivery setting
• Bi-lingual in English and Spanish, Somali or Russian