Food Service Worker II - Part Time

Massachusetts General Hospital; Newton (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player in healthcare is seeking dedicated individuals to join their food service team. This role involves serving meals to patients with professionalism and efficiency while ensuring compliance with hospital regulations. Candidates should possess strong communication skills and a commitment to excellent customer service. You will have the opportunity to work in a collaborative environment that values teamwork and flexibility, contributing to the overall patient experience. If you are passionate about food service and looking to make a difference in a healthcare setting, this position is perfect for you.

Qualifications

• 3-5 years of food service experience preferred.
• Strong communication skills and excellent customer service skills.
• Ability to work independently and manage time effectively.

Responsibilities

• Serve meals to patients in a professional and efficient manner.
• Instruct patients on meal ordering system and assist with orders.
• Maintain cleanliness and organization in nourishment kitchens.

Skills

Communication Skills

Customer Service Skills

Food Service Experience

Organizational Skills

Time Management

Education

High School Diploma

Vocational School Graduate

Some College

Tools

CBORD

Job description

Site: Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

1. Serves meals to patients in a professional, courteous, and efficient manner.
2. Consistently adheres to hospital regulatory requirements, including proper use of patient identifiers and hand hygiene practices.
3. Instructs patients on meal ordering system following an established script.
4. Delivers the correct menu and related inserts (diet compliant) to patients in a timely manner.
5. Assists patients and/or family members in placing meal orders as needed.
6. Assesses each patient's ability to utilize the meal ordering system and follows up with appropriate staff if the patient is unable to participate.
7. Delivers between-meal nourishments directly to patients.
8. Expedites changes and/or diet compliant substitutes per patient requests. For diabetic patients, informs Nursing that tray has arrived and of the intent to deliver.
9. Adheres to established infection control and isolation precaution policies.
10. Retrieves completed meals from patients' rooms in a timely manner.
11. Records nutrient intake from meals for patients on physician-ordered calorie counts.
12. Demonstrates speed, accuracy, and ability to work calmly under pressure.
13. Acts as liaison between the Nutrition and Food Service Department, the patient, and the nursing units.
14. Enters meal orders into CBORD.
15. Addresses and mediates patient concerns regarding meal service, ensuring resolution.
16. Serves as a quality assurance control point for every aspect of the Room Service program.
17. Maintains open communication with Call Center Representatives regarding patients' food requirements.
18. Assumes the role of a patient advocate with respect to the Room Service meal delivery system.
19. Completes nourishment kitchen stock sheets and faxes or hand delivers to the Call Center.
20. Restocks food and non-food items according to established par levels; rotates perishables per departmental policy; checks and records refrigerator temperature.
21. Checks all assigned nourishment kitchen temperatures and fills out logs.
22. Keeps nourishment kitchens clean and organized.
23. Records calorie count information and provides it to Dietary Call Center personnel.
24. Communicates with nursing and Food Service staff to improve meal service.
25. Helps load and transport food trucks for patient tray service, as needed.
26. Ensures that the food on the patient tray corresponds to the diet order and is listed on the tray ticket, identifying potential problems and informing appropriate staff.
27. Performs other duties as requested.

Qualifications

1. High school or vocational school graduate preferred; some college preferred.
2. 3-5 years of food service experience preferred.
3. Knowledge of food service kitchens, including safety and cleanliness standards.
4. Strong communication skills, including the ability to read, understand, and communicate effectively in English.
5. Ability to work independently, complete tasks safely and correctly, and manage time effectively.
6. Ability to follow instructions and demonstrate excellent customer service skills.
7. Demonstrates commitment to teamwork, flexibility, and a strong work ethic.
8. Computer literacy, including speed, accuracy, and ability to learn new systems.
9. Excellent organizational skills, ability to multi-task, and maintain customer service standards.
10. Neat, professional appearance.