Food Service Worker II - Part Time

Mass General Brigham; Newton (MA); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player in healthcare is seeking dedicated food service professionals to join their team. This role involves serving meals to patients, ensuring compliance with dietary requirements, and maintaining high standards of cleanliness and organization in the kitchen. The ideal candidate will possess excellent communication and customer service skills, demonstrating a commitment to patient care. Join a forward-thinking organization that values teamwork and strives to provide exceptional service in a supportive environment. If you have a passion for food service and a desire to make a difference, this opportunity is perfect for you.

Qualifications

• 3-5 years of food service experience preferred.
• Strong communication and customer service skills are essential.
• Ability to work independently and manage time effectively.

Responsibilities

• Serve meals to patients in a courteous and efficient manner.
• Assist patients with meal ordering and deliver correct menus.
• Maintain cleanliness and organization in nourishment kitchens.

Skills

Food Service Experience

Communication Skills

Customer Service Skills

Organizational Skills

Computer Literacy

Education

High School Graduate

Some College

Tools

CBORD System

Job description

Site: Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

1. Serves meals to patients in a professional, courteous, and efficient manner.
2. Consistently adheres to hospital regulatory requirements, including proper use of patient identifiers and hand hygiene practices.
3. Instructs patients on meal ordering system following an established script.
4. Delivers the correct menu and related inserts (diet compliant) to patients in a timely manner.
5. Assists patients and/or family members in placing meal orders as needed.
6. Assesses each patient’s ability to utilize the meal ordering system and follows up with appropriate staff if the patient is unable to participate.
7. Delivers between-meal nourishments directly to patients.
8. Expedites changes and/or diet-compliant substitutes per patient requests.
9. For diabetic patients, informs nursing that tray has arrived and of the intent to deliver.
10. Adheres to established infection control and isolation precaution policies.
11. Retrieves completed meals from patients’ rooms in a timely manner.
12. Records nutrient intake from meals for patients on physician-ordered calorie counts.
13. Demonstrates speed, accuracy, and ability to work calmly under pressure.
14. Acts as liaison between the Nutrition and Food Service Department, the patient, and the nursing units.
15. Enters meal orders into CBORD.
16. Addresses and resolves patient concerns regarding meal service, ensuring quality assurance.
17. Maintains open communication with Call Center Representatives regarding patients' food requirements.
18. Assumes role of patient advocate with respect to the Room Service meal delivery system.
19. Completes nourishment kitchen stock sheets and faxes or hand delivers to the Call Center.
20. Restocks food and non-food items according to established par levels, rotates perishables per departmental policy, checks and records refrigerator temperature.
21. Ensures nourishment kitchens are kept clean and organized.
22. Records calorie count information and provides it to Dietary Call Center personnel.
23. Communicates with nursing and Food Service staff to improve meal service.
24. Helps load and transport food trucks for patient tray service, as needed.
25. Ensures that the food on the patient tray corresponds to the diet order and is listed on the tray ticket, following up on potential issues.
26. Performs other duties as requested.

Qualifications

• High school or vocational school graduate preferred; some college preferred.
• 3-5 years of food service experience preferred.
• Knowledge of food service kitchens, including safety and cleanliness standards.
• Strong communication skills, including the ability to read, understand, and communicate effectively in English.
• Ability to work independently, manage time effectively, and follow instructions.
• Excellent customer service skills, with initiative and ownership of concerns.
• Demonstrates commitment to team and patients through flexibility and strong work ethic.
• Computer literacy with speed and accuracy; ability to learn new systems.
• Excellent organizational skills and multi-tasking ability.
• Neat, professional appearance.

Additional Job Details

• Remote Type: Onsite
• Work Location: 2014 Washington Street
• Scheduled Weekly Hours: 20
• Employee Type: Regular
• Work Shift: Rotating (United States of America)

EEO Statement

Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other protected statuses. Reasonable accommodations are provided for individuals with disabilities. For accommodations, contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

Our competency framework defines effective leadership through ten observable and measurable behaviors, used to evaluate performance, guide hiring, and support employee development.