Food Service Supervisor - Memorial Union

University of Wisconsin–Madison; Madison (WI); On-site; USD 25,571 - 36,420; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Wisconsin Retirement System (WRS)

Job summary

The University of Wisconsin-Madison is hiring two shift managers for on-campus venues within the Memorial Union, including Lakefront Lounge, Daily Scoop, Strada, and the summer terrace BBQ stand.

Responsibilities include supervising staff, ensuring quality food prep, delivering exceptional customer service, and training student workers. ServSafe and Alcohol Server Licenses are required or obtainable within 6 months, with a starting wage of $22.50/hour and a benefits package.

Qualifications

• Previous restaurant experience
• Supervisory or lead role experience preferred
• ServSafe Certificate required or able to obtain within 6 months of hire
• Alcohol Server License required or able to obtain within 6 months of hire

Responsibilities

• Overseeing quality food preparation and presentation
• Guiding and directing staff; training and supervising student staff
• Customer service and on-the-floor operations support
• Enforcement of State and Local drinking laws and University policies
• Cleans, inspects, and maintains kitchen equipment and work areas

Skills

Customer service

Staff management

Staff training

Food safety awareness

Tools

ServSafe Certification

Alcohol Server License

Job description

Overview

The Wisconsin Union is recruiting for two shift managers. The positions are part of the team that oversees venues in the Memorial Union, including Lakefront Lounge, Daily Scoop, Strada, and the summer terrace BBQ stand.

Responsibilities

• Overseeing quality food preparation and presentation
• Guiding and directing staff
• Training and supervision of student staff
• Customer service
• Assisting on the floor in operations and food preparation
• Enforcement of State and Local drinking laws and University policies and procedures
• Other duties as described and assigned by supervisor
• Cleans, inspects, and maintains kitchen equipment and work areas
• Performs routine and non-routine food preparation activities including cook-to-order and specialty foods
• Assigns and coordinates the day-to-day activities of food service staff
• Leads and provides exceptional customer service, answers questions, and provides information regarding food preparation, catering, and associated activities
• Adheres to federal, state, campus, and local food safety regulations, policies, and procedures

Work Schedule and Location

This position is scheduled to work a combination of days, nights and weekends, with 2 days off in a row. Operational and work schedules will be closely aligned with the services and customer needs of the units and may be adjusted seasonally to meet demand.

Physical Demands

• Ability to lift and carry 50 pounds occasionally
• Ability to work outside in inclement weather

Compensation & Benefits

The expected starting salary is $22.50/hour. This position is eligible for weekend and night differential pay. The role offers a comprehensive benefits package, including paid time off, health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, see the provided benefits document and the university benefits site.

Required Qualifications

• Previous restaurant experience

Preferred Qualifications

• Previous restaurant experience in supervisory or lead role

Certifications

• ServSafe Certificate required or able to obtain within 6 months of hire
• Alcohol Server License required or able to obtain within 6 months of hire

How to Apply

Click the Apply button to start the application process. You will be prompted to upload your resume. Applicants should attach a resume detailing their training and experience related to the required and preferred qualifications. Reviewers will rely on application materials to determine which qualified applicants will advance in the recruitment process.

Application Deadline

Wednesday, 7/29/2026 11:59 PM

Contact Information

Jenny Lee, [e-mail], 608-265-1157

Diversity and Inclusion

The University of Wisconsin-Madison is committed to a diverse and inclusive environment. We value the contributions of every person and strive to create an equitable workplace that respects the identities, cultures, and experiences of all community members.

The University of Wisconsin-Madison is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran. For more information about applicant and employee rights and to view federal and state postings, see the Human Resources Workplace Poster website.

Accommodations

To request a disability or pregnancy-related accommodation for any step in the hiring process, please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond effectively.

Employment may require a criminal background check and references may be contacted regarding misconduct, including sexual violence and sexual harassment.