Food Service Supervisor

University of California Riverside; Riverside (CA); On-site; USD 51,000 - 87,000; Full time

Job summary

An established institution is seeking a Food Service Supervisor to oversee daily operations in a vibrant dining environment. This role involves managing staff, ensuring exceptional customer service, and maintaining high food safety standards. As part of a dynamic team, you will play a key role in enhancing the dining experience and operational efficiency. With a focus on creativity and innovation, you'll develop strategies to improve service delivery and revenue generation. Join a diverse and inclusive workplace that values your contributions and offers opportunities for professional growth.

Qualifications

• 4-7 years of related experience in food service required.
• ServSafe certification required within six months of appointment.

Responsibilities

• Supervise daily food service operations and staff activities.
• Ensure compliance with food safety and quality standards.

Skills

Customer Service

Food Safety Guidelines

Supervisory Skills

Communication Skills

Problem Solving

Education

High School Diploma

College Courses in Food Service Management

Tools

Point of Sale Systems

Inventory Control Software

Job description

Food Service Supervisor

Job ID:

Location: Main Campus - UCR

Schedule: Varies

Category: Food Service Operations

Salary: $51,600 - $87,000

Full/Part Time: Full-time(100%)

Organization: Auxiliary Services

Department: Marcus Van Vleet

Application Deadline: Open Until Filled

Position Information:

UC Riverside's Dining Services is recruiting for a Food Service Supervisor. The full salary range for the Food Service Supervisor is $51,600 - $87,000 annually. However, the expected pay scale for this position is up to $60,450 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

Under the direction of the Senior Manager, the Supervisor assists in planning, organizing and managing day-to-day activities, work assignments, customer service and maintenance functions in a Dining Retail or Residential facility. The position participates in the selection, training, supervision and performance evaluation of assigned staff (including custodial functions); reviews unit budgets to ensure proper fiscal controls; supervises the ordering, receiving, storage and issuing of all assigned products, along with the planning and service of all assigned menu items. Develops creative methods of displaying and merchandising products to generate revenue/improve the guest experience under the guidance of the Senior Manager.

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Requirements:

Educational Requirements

1. High school diploma or equivalent certification/experience. (Required)
2. Graduation or completed college courses in Food Service Management or related field. (Preferred)

Conditions

1. Must successfully obtain ServSafe certification with a minimum score of 75 within six (6) months of appointment begin date. (Required)

Experience Requirements

1. 4 - 7 years of related experience. (Required)
2. Supervisory experience, preferably in food service industry. (Preferred)
3. Experience in collegiate dining. (Preferred)

License Requirements

1. Valid driver's license and clean driving record. (Required)

Certification Requirements

1. ServSafe Certification or equivalent certification. (Preferred)

Special Conditions

1. Occasional travel for business related meetings, professional development, and/or events. (Required)
2. Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. (Required)
3. Shift Work (hours outside standard Mon-Fri 8AM-5PM work hours). (Required)
4. Hired candidate must successfully pass a background check. (Required)

Minimum Requirements

1. Working knowledge in food service and sanitation regulations.
2. Working verbal and written communication skills in the English language, including active listening, dynamic flexibility, critical thinking, and ability to multi-task and ensure productive time management.
3. Working knowledge to make appropriate decisions, reasoning skills, ability to develop original ideas to solve problems, and conduct basic operations analysis and quality control analysis.
4. Working skills to provide effective interpersonal and work supervision guidance to other personnel and work effectively with partners on joint projects.
5. Intermediate computer application skills to include food service applications such as point of sale and inventory control software.
6. Basic mathematical and cash control skills to accurately complete drawer counts and prepare deposits.
7. Effective skills to be able to professionally communicate both verbally and in writing using tact and diplomacy with staff, management and customers. Ability to compose written documentation using correct spelling, grammar and punctuation.
8. Skills in training staff, and ensuring operating standards are met.

Preferred Qualifications

1. Knowledge of Production Management principles and food production, including sanitary and safety standards, cost control and expense analysis, food selection and ordering.
2. Knowledge of and/or experience working in a union environment.
3. Present or previous involvement with the National Association of College and University Food Service (NACUFS).
4. Ability to use online scheduling tools, point of sale systems, and other restaurant software systems.

Additional Information:

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

• UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
• UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
• UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
• Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
• Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens in the nation. - Center for World University Rankings
• UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

For information about our generous employee benefits package, visit: Employee Benefits Overview

Job Description Details:

General Information

Job Title
FOOD SVC SUPV 1 Job Code
005234 Grade
18 Department Head
Marcus Van Vleet Supervisor
Julie Zeno

Positions Directly Supervised

1. Job Code: 005651, Title: FOOD SVC WORKER SR, FTE: 6
2. Job Code: 005116, Title: CUSTODIAN SR, FTE: 1

Generic Scope

Provides immediate supervision to a unit or group of operational or technical employees. A portion of time may be spent performing individual tasks related to the unit; however, supervisory activities must constitute a primary part of the job. Supervises unit operations to ensure compliance with departmental or organizational policies, procedures, and defined internal controls. Ensures accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental standards and procedures.

Custom Scope

Receives predetermined work assignments that are subject to a moderate level of control and review. Instructs direct reports to complete assignments using established guidelines, procedures and policies. Requires full knowledge of own area of functional responsibility.

Department Custom Scope

Under the direction of the Senior Manager, the Supervisor assists in planning, organizing and managing day-to-day activities, work assignments, customer service and maintenance functions in a Dining Retail or Residential facility. The position participates in the selection, training, supervision and performance evaluation of assigned staff (including custodial functions); reviews unit budgets to ensure proper fiscal controls; supervises the ordering, receiving, storage and issuing of all assigned products, along with the planning and service of all assigned menu items. Develops creative methods of displaying and merchandising products to generate revenue/improve the guest experience under the guidance of the Senior Manager.

Key Responsibilities:

1. Closely oversees day-to-day activities of employees who operate and maintain kitchens, cafeterias, luncheon counters, and restaurants for in-house feeding of customers.
2. Maintains exceptional customer service standards.
3. Directs employees to complete services using established food safety guidelines, procedures and quality control.
4. Assigns tasks, checks work areas at frequent intervals, and maintains schedules.
5. Supervises and follows approved cash and payment handling policies and procedures.
6. Audits and ensures compliance of food prep to QA standards and safety/security related to handling and preparation of food.
7. A portion of the time is spent performing individual tasks related to food service operations such as cleaning and serving lines.
8. Assists functional unit as needed.
9. May be required to operate a vehicle.

To apply, visit https://jobsportal.ucr.edu/jobs/35570850