Food Service Supervisor

The Rockhill Group; Newport (RI); On-site; USD 38,000 - 52,000; Full time

Job summary

The Rockhill Group in Newport, RI is seeking a Supervisor to oversee Food Service daily operations at a federal installation. You will manage assigned area duties, ensure quality customer service, and learn all job aspects. Position requires background checks, reliable transportation, and ability to work Sundays 5:30 am–9:30 am.

Responsibilities include leading teams, coordinating daily operations, and maintaining compliance with standards. Strong communication and computer skills are required.

Qualifications

• Minimum of one year experience in food services or related field.
• Minimum of one year experience supervising or leading teams.
• Knowledge of Tri-Service Sanitation and Medical standards or equivalent.
• Basic computer skills (Excel, Word, etc.).
• Must speak and write English fluently.
• Must rotate workweek hours to cover all shifts.
• Excellent communication and people skills.
• Eligibility for work on specified contract(s).
• Able to pass background screenings as required.

Responsibilities

• Ensure daily operation of contract services delivered to customers on time and to quality standards.
• Prepare and complete daily worksheets; monitor progress toward job requirements.
• Conduct routine inspections and ensure compliance with contract standards.
• Represent as point of contact for customers and team when PM/APM unavailable.
• Oversee cashier close-out process and maintain professional customer interactions.
• Assist in interviewing, training, and supervising team members; manage scheduling and timesheets.

Skills

Food service experience

Team supervision

Tri-Service Standards knowledge

Basic computer skills

English fluency

Flexible scheduling

Customer service

Tools

Excel

Microsoft Word

Job description

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Job Title

Location

Newport - Newport, RI 02841 US (Primary)

Category

Operations

Job Description

The Supervisor is responsible for overseeing the Food Service (FS) daily operations. This position is responsible for oversight and management of performing duties for their assigned area. Quality customer service is expected to be provided to the customer at all times. Knowledge and willingness to learn all aspects of the job is a requirement of the position.

Work schedule will include split shifts | All applicants must be available to work Sundays from 5:30 am to 9:30 am

BEFORE APPLYING:

This position is on a federal installation. All applicants must pass a background check and drug screening, and maintain your own reliable transportation. A valid driver's license, current vehicle registration, and proof of insurance is needed to access the federal installation.

Minimum Qualifications, Knowledge, Skills, and Abilities:

• Must have a minimum of one (1) year of experience in food services or a related field
• Must have a minimum of one (1) year of experience supervising or leading teams.
• Must possess knowledge of the Tri-Service Standards (Sanitation and Medical standards)
• Must have basic computer knowledge (Excel, Microsoft Word, etc.).
• Must understand oral and/or written instructions and speak and write English fluently.
• Must rotate workweek hours to ensure observation of all shifts every week.
• Must interact appropriately with customers and team members.
• Must have good management communication (writing and verbal) and people skills.
• Must meet eligibility requirements for work assignment on specified contract(s).
• Must be able to pass organization screening requirements, including state or federal background screenings as appropriate.

Essential Functions:

Duties may vary depending on contract specifications and building assignments.

Field Operations

• Ensure daily operation of specific contract services are delivered to customers in a timely and quality manner.
• Understand, prepare, and complete daily worksheets.
• Ensure compliance with contract standards.
• Conduct routine inspections.
• Monitor and keep notes regarding the progress of individuals towards meeting job requirements.
• Perform quality inspections in the TAMS system for assigned areas.
• Ensure all work‑related information acquired is handled confidentially.
• Represent as point person for customers, visitors, and team members when the Project Manager or Assistant Project Manager is not available.
• Be responsible for cashier close‑out process.
• Maintain a courteous and professional attitude with all customers.
• Perform other duties as assigned by the Project Manager.

Team Leadership (Supervisory)

• Assist in interviewing, selecting, and training team members to enhance the workforce’s productivity and efficiency.
• Manage team members to promote maximum productivity, achievement of program goals, and favorable team member retention.
• May conduct annual team member performance evaluations for direct reports.
• Address team member complaints per company policies and procedures.
• Discipline team members per company policies and procedures.
• Perform supervisory administrative duties, including weekly scheduling, timesheets, expense reports, etc.
• Maintain current competence through continuing education.
• Maintain compliance with mandatory training requirements.

Physical Requirements:

May travel to and from various locations and buildings throughout the year and in various weather conditions. Most work will take place indoors. May work with cleaning chemicals. Will be required to follow Emergency Operations Work Assignment per customer requirements. Schedules are subject to change. May require working early morning, mid‑morning, afternoon, and/or evening hours and weekends and holidays.

While performing this job's duties, the team member is regularly required to bend, crouch, walk, climb stairs and ladders, reach above head, sit (to drive) and lift up to 40 pounds. Will occasionally be required to lift or move up to 50 pounds. May be required to remove snow from sidewalks, driveways, and parking areas, using snow shovels or snowplows.

The mental demands, physical demands, and environmental factors described here represent those that a team member must meet to perform the job's essential functions successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.