Food Service Supervisor

The Rockhill Group, Inc.; Newport (RI); On-site; USD 36,000 - 48,000; Full time

Job summary

The Rockhill Group, Inc. in Newport, RI is seeking a Food Service Supervisor to oversee daily FS operations, ensure quality service, and manage duties for the assigned area.

The role requires willingness to learn all aspects and strong customer interaction. Responsibilities include overseeing field operations, inspections, and cashier processes, while leading a team, coordinating schedules, and maintaining professional communication with customers and staff.

Qualifications

• Must have a minimum of one year of experience in food services or a related field.
• Must have a minimum of one year of experience supervising or leading teams.
• Knowledge of the Tri-Service Standards (Sanitation and Medical standards) is required.
• Must have basic computer knowledge (Excel, Microsoft Word, etc.).
• Must understand oral and written instructions and speak and write English fluently.
• Must rotate workweek hours to ensure observation of all shifts every week.
• Must interact appropriately with customers and team members.
• Must have strong management communication and people skills.
• Must meet eligibility requirements for work assignment on specified contract(s).
• Must pass organization/state or federal background screenings as appropriate.

Responsibilities

• Ensure daily operation of specific contract services are delivered to customers in a timely and quality manner.
• Understand, prepare, and complete daily worksheets.
• Ensure compliance with contract standards.
• Conduct routine inspections.
• Monitor and note progress toward job requirements.
• Perform quality inspections in the TAMS system for assigned areas.
• Represent as point person for customers, visitors, and team members when PM or AP PM is unavailable.
• Be responsible for cashier close-out process.
• Maintain a courteous and professional attitude with all customers.
• Perform other duties as assigned by the Project Manager.

Skills

Food service experience

Supervisory experience

Tri-Service Standards

Computer literacy

English fluency

Flexible hours

Communication skills

Contract eligibility

Background checks

Tools

Excel

Microsoft Word

Job description

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Job Title

Location

Newport - Newport, RI 02841 US (Primary)

Category

Operations

Job Description

The Supervisor is responsible for overseeing the Food Service (FS) daily operations. This position is responsible for oversight and management of performing duties for their assigned area. Quality customer service is expected to be provided to the customer at all times. Knowledge and willingness to learn all aspects of the job is a requirement of the position.

Work schedule will include split shifts | All applicants must be available to work Sundays from 5:30 am to 9:30 am

BEFORE APPLYING:

This position is on a federal installation. All applicants must pass a background check and drug screening, and maintain your own reliable transportation. A valid driver's license, current vehicle registration, and proof of insurance is needed to access the federal installation.

Minimum Qualifications, Knowledge, Skills, and Abilities:

• Must have a minimum of one (1) year of experience in food services or a related field
• Must have a minimum of one (1) year of experience supervising or leading teams.
• Must possess knowledge of the Tri-Service Standards (Sanitation and Medical standards)
• Must have basic computer knowledge (Excel, Microsoft Word, etc.).
• Must understand oral and/or written instructions and speak and write English fluently.
• Must rotate workweek hours to ensure observation of all shifts every week.
• Must interact appropriately with customers and team members.
• Must have good management communication (writing and verbal) and people skills.
• Must meet eligibility requirements for work assignment on specified contract(s).
• Must be able to pass organization screening requirements, including state or federal background screenings as appropriate.

Essential Functions:

Duties may vary depending on contract specifications and building assignments.

Field Operations

• Ensure daily operation of specific contract services are delivered to customers in a timely and quality manner.
• Understand, prepare, and complete daily worksheets.
• Ensure compliance with contract standards.
• Conduct routine inspections.
• Monitor and keep notes regarding the progress of individuals towards meeting job requirements.
• Perform quality inspections in the TAMS system for assigned areas.
• Ensure all work‑related information acquired is handled confidentially.
• Represent as point person for customers, visitors, and team members when the Project Manager or Assistant Project Manager is not available.
• Be responsible for cashier close‑out process.
• Maintain a courteous and professional attitude with all customers.
• Perform other duties as assigned by the Project Manager.

Team Leadership (Supervisory)

• Assist in interviewing, selecting, and training team members to enhance the workforce’s productivity and efficiency.
• Manage team members to promote maximum productivity, achievement of program goals, and favorable team member retention.
• May conduct annual team member performance evaluations for direct reports.
• Address team member complaints per company policies and procedures.
• Discipline team members per company policies and procedures.
• Perform supervisory administrative duties, including weekly scheduling, timesheets, expense reports, etc.
• Maintain current competence through continuing education.
• Maintain compliance with mandatory training requirements.

Physical Requirements:

May travel to and from various locations and buildings throughout the year and in various weather conditions. Most work will take place indoors. May work with cleaning chemicals. Will be required to follow Emergency Operations Work Assignment per customer requirements. Schedules are subject to change. May require working early morning, mid‑morning, afternoon, and/or evening hours and weekends and holidays.

While performing this job's duties, the team member is regularly required to bend, crouch, walk, climb stairs and ladders, reach above head, sit (to drive) and lift up to 40 pounds. Will occasionally be required to lift or move up to 50 pounds. May be required to remove snow from sidewalks, driveways, and parking areas, using snow shovels or snowplows.

The mental demands, physical demands, and environmental factors described here represent those that a team member must meet to perform the job's essential functions successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.