Food Service Foreman

Aafes; New Hanover Township (NJ); On-site; USD 17,000 - 23,000; Full time

Job summary

Aafes in New Jersey seeks a shift supervisor for a food activity operation, focusing on friendly, personalized customer service and promoting the Military Star Credit Card to drive sales and loyalty.

Requires 6 months in food service or NBFF ROMA training; 18+ years old with availability Mon-Fri 5:30 AM–7:30 PM and weekends off; supervisory experience preferred but not required.

Qualifications

• Six months of restaurant or related food service operations experience.
• Or Successful completion of NBFF training or the Exchange Restaurant Operations Management Academy (ROMA).

Responsibilities

• Supervises the preparation and sale of food items during an assigned shift.
• Receives, verifies and checks quality of food/supply items.
• Estimates and orders food/supplies as required.
• Greets each customer upon contact.
• Assists customer by listening to needs, offering suggestions and thanking customer for their business.
• Resolves customer complaints and informs management of barriers to meeting the customer experience goals.
• Prepares and processes accounting and facility operational reports.
• Participates in setting service and sale goals for the food operation.
• Maintains stock by supervising counts and inventory checks.

Skills

Food service experience

Customer service

Education

NBFF training or ROMA

Job description

Supervises a shift operation in a food activity operation. This position requires associate to be friendly and passionately focused on delivering a personalized customer experience. Actively communicates/promotes the benefits of the Military Star Credit Card to customers in order to drive sales growth and increase customer loyalty.

Job Qualifications

• Six months of restaurant or related food service operations experience.
• Or Successful completion of NBFF training or the Exchange Restaurant Operations Management Academy (ROMA).

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

• MUST BE 18 .
• MUST HAVE AVAILABILITY OF; MONDAY-FRIDAY:5:30A.M.-19:30P.M, SATURDAY:OFF. SUNDAY-OFF
• SUPERVISORY EXPERIENCE IS PREFERRED BUT NOT REQUIRED.
• MILITARY SPOUSES/VETERANS/RETIREES HAVE HIRING PREFERENCE, BUT ALL ARE WELCOMED TO APPLY

Major Duties

• Supervises the preparation and sale of food items during an assigned shift.
• Receives, verifies and checks quality of food/supply items.
• Estimates and orders food/supplies as required.
• Greets each customer upon contact.
• Assists customer by listening to needs, offering suggestions and thanking customer for their business.
• Resolves customer complaints at the lowest level and informs management of barriers to meeting the optimal customer experience.
• Prepares, maintains, and processes accounting and facility operational reports.
• Participates in the establishment and achievement of service and sale goals for the food operation.
• Ensures optimum stock availability by supervising or participating in periodic stock counts and inventory(s) and updates merchandise control records.
• Maintains/controls personnel cost and productivity standards.
• Performs the duties of subordinate associates as required by workload.
• Opens and/or closes the facility in accordance with published policies/regulations.
• Ensures the security of cash, fixed assets and inventory and complies with fire, safety, sanitation and security regulations.
• Initiates work orders for repair and maintenance.
• Supervises assigned associates.
• Establishes work schedules, assigns and distributes work; counsels; prepares performance reviews, approves/disapproves leave slips; trains associates, recommends actions and performs other supervisory functions.
• Responsible for enforcement of all name brand fast food (NBFF) and Exchange standards.
• Must complete ServSafe (5640) and applicable fast-food certification(s) within 90 days of hire.
• Keeps abreast of, actively supports and as required, implements the provisions of pertinent public laws, executive orders, and directives relating to the Federal Equal Opportunity (EEO) program within the Exchange.
• Performs other duties as assigned.