Food Service Room Service Assistant

Endeavor Health; Arlington Heights (IL); On-site; USD 24,011 - 33,613; Part time

Benefits offered by this job

Career Pathways

Medical, Dental, and Vision options

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off

Community Involvement Opportunities

Job summary

A healthcare organization based in Arlington Heights, IL, is seeking a part-time Food Service Room Service Assistant. The role involves reviewing patient diet orders, assisting with menu selections, and ensuring adherence to dietary standards. Candidates should have a high school diploma and at least one year of customer service experience. Strong communication and organizational skills are essential. The position offers a flexible schedule including days, evenings, and weekend shifts.

Qualifications

• High School diploma required.
• 1 year previous customer service experience required.
• Demonstrates strong interpersonal communication skills.

Responsibilities

• Review patient diet reports and document changes.
• Take calls and assist with menu requests.
• Evaluate patient menu selections and ensure nutritional needs.

Skills

Customer service experience

Interpersonal communication

Organizational skills

Computer skills

Education

High School diploma

Job description

Hourly Pay Range

$17.43 - $24.40 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

• Position: Food Service Room Service Assistant
• Location: Arlington Heights, IL
• Part Time: 12 hours/week
• Hours: Days and some evenings, rotating weekends and holidays
• Required Travel: No

A Brief Overview

Reporting to the Clinical Nutrition Manager assists the department in the clerical aspects of preparation for patient meal service through accurate menu processing and assisting patients with menu selections.

What You Will Do

• Review hospital inpatient diet report twice daily to determine if patients have diet orders and their accuracy. Receive requests for diet changes via computer, fax, or written format during downtime. Make necessary diet changes, keep “Enter/Edit” computer screen and Room Service Order System updated and document number of meals served each day.
• Promptly and courteously take calls and offer assistance to patients and/or patient’s family for menu requests, process orders and ensure menu order is accurate. Assist patients with telephone callbacks or personal contact, solve customer problems as appropriate.
• Evaluate patient menu selections, taking into consideration the nutritional needs of each patient and follow standard procedures for diet patterns.
• Adhere to all Northwest Community Hospital and Food Service & Nutritional departmental standards, policies, and procedures.

What You Will Need

• High School required.
• 1 year previous customer service experience required.
• Demonstrates strong interpersonal communication skills with hospital staff, patients, and families.
• Strong organization/priority-setting skills and attention to details.
• Written and verbal communication skills necessary to convey information clearly and concisely.
• Good computer skills with the ability to functionally navigate multiple computer software systems with accurate keyboard skills.
• Ability to learn to successfully perform the Representative Functions and competencies of the job within 3 months of hire required.

Benefits

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.