Food Service Room Service Assistant

1201 Northwest Community Hospital; Arlington Heights (IL); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Free Parking

Tuition Reimbursement

Health, Dental, Vision options

Wellness Program

Retirement Options with Company Match

Paid Time Off

Job summary

Endeavor Health is seeking a Part Time Food Service Room Service Assistant in Arlington Heights, IL. You will assist in patient meal service, process menu requests, and support diet orders under the Clinical Nutrition Manager.

Responsibilities include reviewing diet reports, updating the Room Service Order System, taking patient calls, and ensuring meals meet nutritional guidelines while maintaining high service standards.

Qualifications

• High School Required.
• 1 Year Previous customer service experience Required.
• Demonstrates strong interpersonal communication skills with hospital staff, patients, and families.
• Strong organization/priority-setting skills and attention to details.
• The written and verbal communication skills necessary to convey information clearly.

Responsibilities

• Review inpatient diet reports twice daily to determine diet orders and accuracy.
• Receive requests for diet changes via computer, fax, or written format.
• Update Room Service Order System and document meals served each day.
• Answer calls and assist patients and families with menu requests and orders.
• Evaluate patient menu selections considering nutritional needs and diet patterns.

Skills

Customer service

Interpersonal communication

Organizational skills

Attention to detail

Written and verbal communication

Keyboarding

Learn new systems quickly

Education

High School Diploma

Tools

Room Service Order System

Computer software navigation

Hospital computer systems

Job description

Hourly Pay Range: $17.43 - $24.40 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position: Food Service Room Service Assistant Location: Arlington Heights, IL Part Time: 12 hours/week Hours: Days and some evenings, rotating weekends and holidays Required Travel: No

Reporting to the Clinical Nutrition Manager assists the department in the clerical aspects of preparation for patient meal service through accurate menu processing and assisting patients with menu selections.

What you will do

• Reviews the hospital in- patient diet report twice daily to determine if patients have diet orders and their accuracy.
• Receives requests for diet changes via computer, fax; or written format during downtime.
• Makes necessary diet changes, keeps “Enter/Edit” computer screen and Room Service Order System updated and documents the number of meals served each day.
• Promptly and courteously takes calls and offers assistance to patients and/or patient’s family for menu requests, processes orders and ensures that the menu order is accurate.
• Assists patients with telephone call backs or personal contact, solves customer problems as appropriate.
• Evaluates patient menu selections, taking into consideration the nutritional needs of each patient and follows standard procedures for diet patterns.
• Adheres to all Northwest Community Hospital and Food Service & Nutritional departmental standards, policies, and procedures.

What you will need

• High School Required
• 1 Year Previous customer service experience Required.
• Demonstrates strong interpersonal communication skills with hospital staff, patients, and families.
• Strong organization/priority-setting skills and attention to details.
• The written and verbal communication skills necessary to convey information in a clear and concise manner.
• Good computer skills with the ability to functionally navigate multiple computer software systems with accurate keyboard skills.
• Ability to learn to successfully perform the Representative Functions and competencies of the job within 3 months of hire required.

Benefits

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program
• Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence.

For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

Welcome to Endeavor Health Careers At Endeavor Health, we believe every role plays an important part in advancing our mission to help everyone in our communities be their best. Whether you’re just beginning your career journey or are a seasoned professional, you’ll find opportunities here to learn, grow, and thrive. Your Career is our Endeavor.