Food Service Manager - Retail

Aramark; Pembroke (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated management professional to lead dining operations and deliver exceptional service. In this role, you will be responsible for developing and executing innovative dining solutions that cater to customer preferences while ensuring safety and sanitation standards are upheld. Your leadership will inspire team members to reach their full potential, while you maintain effective relationships with clients and manage financial performance. If you thrive in a dynamic environment and are passionate about providing top-notch food service, this is the opportunity for you to make a significant impact.

Qualifications

• 4+ years of experience in dining or food service management.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Oversee dining operations and ensure safety and sanitation standards.
• Engage and develop team members to meet performance objectives.
• Manage financial targets and maintain client relationships.

Skills

Customer Service

Team Management

Food Safety Standards

Operational Excellence

Education

Bachelor's Degree or Equivalent Experience

Job description

Management position, responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared food from a menu.

Job Responsibilities

• Leverages Aramark's coaching model to engage and develop team members to their fullest potential
• Ensures individual and team performance meets objectives and client expectations
• Ensures safety and sanitation standards in all operations
• Maintains effective client and customer rapport for mutually beneficial business relationships
• Identifies client needs and communicates operational progress
• Ensures the completion and maintenance of profit and loss statements
• Deliver client and company financial targets
• Adopts all Aramark processes and systems, understands performance metrics, data, order and inventory trends; educates teams on key levers to improve margins
• Creates value through efficient operations, appropriate cost controls, and profit management
• Complies with the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
• Ensures entire team is trained and able to execute
• Supervises team regarding production, quality and control
• Maintains a safe and healthy environment for clients, customers and employees
• Primarily responsible for food service at an assigned retail food location
• Assists manager in establishing and maintaining systems and procedures for the ordering, receiving, storing, preparing and serving of food & related products, as well as menu planning & development
• Ensures that requirements for appropriate sanitation and safety levels in respective areas are met
• Directly supervises two or more employees with responsibility for hiring, discipline, performance reviews and initiating pay increases
• Assists in location forecast and accounting
• Conducts period inventory; performs other functions such as maintaining records to comply with ARAMARK, government and accrediting agency standards
• Coordinates activities with other internal departments
• Interfaces with vendors and key service users within client organization
• Manages Front of House (Cafeteria, Food Court, Quick Service) dining operations
• Develops and implements retail services plans to improve service, quality and profitability of service areas
• Maintain effective working relationships with other departments to provide a unified retail experience for customers

Qualifications

Requires at least 4 years of experience

Requires 1-3 years of experience in a management role

Previous experience in retail required

Requires a bachelor’s degree or equivalent experience

Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.

Must be able to stand for extended periods of time

Ability to demonstrate excellent customer service using Aramark's standard service model