Food Service Manager

Nouria; Milford (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Join a leading company as a Food Service Manager, responsible for maximizing food service sales and delivering exceptional customer service. You will manage a high-performing team, ensuring compliance with safety standards and maintaining quality. This role requires strong leadership and extensive food knowledge.

Qualifications

• Experience as a Restaurant Manager or similar role.
• Strong leadership and motivational skills.

Responsibilities

• Oversee daily operations of all Food Service Areas.
• Deliver superior service and maximize customer satisfaction.
• Control operational costs and minimize waste.

Skills

Customer Service

Problem Solving

Leadership

Food and Beverage Knowledge

Education

ServSafe Certification

Job description

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Nouria Energy Corporation is a family-owned wholesale fuel distributor, convenience store operator, and car wash operator in New England. We offer multiple brands including Shell, Mobil, Irving, Sunoco, Gulf, Valero, Citgo, Phillips 66, Exxon, and unbranded options. Our wholesale operations supply over 300 locations across New England and New York. We are among the top 50 largest convenience store chains and top 10 largest car wash chains in the country.

Open Availability Preferred.

Must be able to work on weekends.

Must be 18 years or older.

Food Service Manager

If you have a good attitude, enjoy working with people, and are ready to work hard, this is the place for you. Nouria Energy values quality employees and cares for them so they can take good care of our customers. Customers visit us for more than gasoline and products—they come for a warm smile and courteous service.

General Summary

The Food Service Manager is responsible for maximizing food service sales, delivering excellent customer service, maintaining quality and safety standards, managing inventory, and controlling costs. Building and motivating a high-performing team is also essential.

Principle Duties and Responsibilities

Workforce Management and Development

• Oversee daily operations of all Food Service Areas, including Made to Order Food, Commissary Food, Bakery, and Beverages.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently to customer complaints.
• Organize and supervise shifts.
• Evaluate staff performance, provide feedback, and coach employees.
• Ensure compliance with food safety standards.
• Control operational costs and minimize waste and lost sales.
• Order and maintain inventory levels.
• Train employees on customer service practices.
• Recruit, hire, and train new staff.
• Enforce company procedures and protocols.
• Perform other tasks as assigned by the Store Manager.

Customer Service

• Provide excellent customer experiences.
• Greet customers warmly and sincerely.
• Promote products and specials.
• Implement Nouria's customer service program at the store level.

Safety & Station Appearance

• Minimize safety risks for employees, customers, and suppliers.
• Ensure staff are trained on safety policies and maintain compliance.
• Enforce environmental and hazardous material regulations.
• Maintain store safety and security, and document incidents.
• Manage store maintenance and equipment safety.
• Support safety and health programs.
• Report and investigate workplace accidents and hazards.
• Conduct safety orientations for new employees.
• Inspect the store regularly for hazards and take corrective action.
• Encourage reporting of unsafe conditions.
• Promote quick return to work after injuries.

Qualifications

• ServSafe Certification.
• Experience as a Restaurant Manager or similar role.
• Proven customer service and problem-solving skills.
• Extensive food and beverage knowledge.
• Strong leadership and motivational skills.
• Knowledge of food service and coffee equipment.
• Ability to troubleshoot minor problems.

Physical Requirements

• Maintain store safety, cleanliness, and attractiveness.
• Lift up to 50 pounds.
• Access all store areas.
• Sit at a desk and work on a computer for extended periods.
• Stand for prolonged periods.

Nouria Energy is an equal opportunity employer and values diversity.