Food Service Manager

Aramark; Cleveland (OH); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Food Service Manager to oversee dining operations at a prominent university. This dynamic role involves leading a team, ensuring customer satisfaction, and managing financial performance. The ideal candidate will have strong management experience and interpersonal skills to foster a collaborative environment. Join a mission-driven organization dedicated to service excellence and community impact. If you are passionate about food service and leadership, this opportunity is perfect for you.

Qualifications

• 1+ year of management experience required.
• Strong interpersonal and customer service skills are essential.

Responsibilities

• Lead and develop team members to meet performance objectives.
• Ensure financial targets and compliance with safety standards.

Skills

Management Experience

Interpersonal Skills

Customer Service

Financial Performance Management

Education

Bachelor's Degree or Equivalent Experience

Job description

Job Description

The Food Service Manager is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes. Oversees and manages dining operations at Cleveland State University where customers order prepared foods from a menu.

Job Responsibilities

• Leadership: Use Aramark's coaching model to engage and develop team members to their fullest potential; reward and recognize employees; ensure individual and team performance meets objectives and client expectations; plan and lead daily team briefings; ensure safety and sanitation standards in all operations.
• Client Relationship: Identify client needs and communicate operational progress.
• Financial Performance: Ensure the completion and maintenance of P&L statements; deliver client and company financial targets; understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins.
• Productivity: Bring value through efficient operations, appropriate cost controls, and profit management; follow Operational Excellence fundamentals; supervise team regarding production, quality, and control.
• Compliance: Maintain a safe and healthy environment; follow all applicable policies, rules, and regulations.

Additional Responsibilities

• Lead the front of the house of the dining operation (Cafeteria/Residential Dining Facility) in conjunction with the Food Service Director.

Qualifications

• At least 1 year of management experience.
• Bachelor's degree or equivalent experience preferred.
• Strong interpersonal skills and ability to maintain effective client and customer rapport.
• Excellent customer service skills using Aramark's standard service model.
• Ability to lift, carry, push, and pull up to 50 lb., and stand for extended periods.

About Aramark

Our mission is rooted in service and united by our purpose: to do great things for each other, our partners, communities, and the planet. We are committed to providing equal employment opportunities and fostering an inclusive environment.