Food Service Leader — Retail Ops Manager

TSP talent; Westborough (MA); Presencial; USD 42.000 - 66.000; Jornada completa

Descripción de la vacante

TSP talent is seeking a Food Service Leader to oversee food and beverage operations in a fast-paced convenience retail environment in Westborough, MA. This role focuses on delivering excellent food service standards, ensuring quality and customer satisfaction, and driving sales through strong operational execution.

Responsibilities include managing daily operations, coaching staff, innovating menu offerings, ensuring food safety, and proactively resolving customer issues to provide a seamless

Formación

• Proven ability to lead food service operations in a retail setting.
• Strong customer service mindset and ability to perform under high volume.
• Coaching teams to improve performance and drive results.
• Strong focus on quality and safety standards.

Responsabilidades

• Manage day-to-day food service operations and maintain high-quality standards
• Lead, coach, and manage food service staff to ensure efficient, effective performance
• Innovate and improve food and beverage offerings to enhance customer experience and increase sales
• Ensure compliance with food safety and service best practices
• Provide proactive customer engagement to resolve issues and support a smooth experience

Conocimientos

Customer service leadership

People management

Operational excellence

Process improvement

Quality and safety awareness

Descripción del empleo

TSP talent is seeking a Food Service Leader to oversee food and beverage operations in a fast-paced convenience retail environment in Westborough, MA. This role focuses on delivering excellent food service standards, ensuring quality and customer satisfaction, and driving sales through strong operational execution.

Responsibilities include managing daily operations, coaching staff, innovating menu offerings, ensuring food safety, and proactively resolving customer issues to provide a seamless