Food Service Supervisor

Aafes; Huntsville (AL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

Paid time off

Shift differential/holiday pay

Pension and 401K program

Mass Transit program

DoD employee status

Job summary

The Exchange in Huntsville, AL seeks a Food Service Supervisor to lead a team of Food Service Workers and deliver extraordinary customer experiences. You will plan workloads, create schedules, and drive engagement while maintaining accountability for performance and service quality.

You’ll promote a positive culture, respond quickly to issues, and ensure customers leave satisfied. The role emphasizes teamwork, brand knowledge, and continuous improvement.

Qualifications

• Six months of restaurant or related food service operations experience.
• Or Successful completion of NBFF training or the Exchange Restaurant Operations Management Academy (ROMA).

Responsibilities

• Lead a team of Food Service Workers to exceed customer expectations and sales goals.
• Plan and execute daily/weekly workloads to meet department and store goals.
• Create schedules aligned with customer and business needs.
• Deescalate negative customer experiences and empower the team to resolve issues.
• Greet customers with eye contact and a friendly demeanor; ensure an extraordinary experience.

Skills

Excellent attention to detail

Welcoming attitude

Excellent communication skills

Basic computer skills

Lead teams

Think quickly

Take initiative

Share brand knowledge

Cross-train

Adapt to technology needs

Job description

As a Food Service Supervisor, you will lead a team of passionate and knowledgeable Food Service Workers who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors. You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

So what can you expect as a Food Service Foreman at the Exchange?

• Promote a positive team and customer centric culture
• Lead a culture of accountability through clear expectations
• Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas
• Ensure customers have an extraordinary experience while shopping
• Greet every customer with eye contact and smile in your authentic way

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

• Able to lift up to 50 pounds
• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative
• Able to share brand knowledge
• Able to lead teams to meet organizational objectives

Additional Qualifications/Requirements:

• Excellent attention to detail
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Excellent communication skills
• Basic computer skills
• 6 months food supervisory experience required

Job Qualifications

Six months of restaurant or related food service operations experience. Or Successful completion of NBFF training or the Exchange Restaurant Operations Management Academy (ROMA).

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.