Food Service Associate

NYC Health + Hospitals; New York (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

NYC Health + Hospitals in New York seeks a patient-focused Food Service Aide to support meal service across units. Under supervision, you will obtain patient meal selections on a handheld tablet, verify dietary restrictions, deliver trays, and input orders into CBORD/EPIC.

You will assist with nourishments, late trays, and service satisfaction rounds, contributing to accurate menu adherence and patient comfort.

Qualifications

• High School Diploma or equivalent; 6 months of full-time experience in hotel/restaurant/customer service or food service.
• Completion of NYC Health + Hospitals food service training program within 3 months of appointment.

Responsibilities

• Ensures handheld tablet is operational before visiting patients and obtaining meal selections.
• Greets patients and records menu choices for next day’s meals, noting dietary restrictions.
• Checks trays for allergens, proper reheating and accuracy; adds beverages as needed.
• Delivers meal trays via carts to assigned units using two patient identifiers.
• Delivers nourishments and enteral feeding, and assembles late trays as required.
• Communicates with patients and care teams to resolve issues about menu selections and diet restrictions.
• Reviews diet orders and notes patients not seen for the next shift.
• Records service satisfaction results in the computer system and maintains documentation.

Skills

Customer service

Food safety

Teamwork

Education

High School Diploma

NYC Health + Hospitals food service training program

Tools

CBORD

EPIC

Job description

Marketing Statement

Since 1875, South Brooklyn Health has established its reputation for clinical excellence and culturally competent care. It has designations as a Certified Percutaneous Coronary Intervention (PCI) Center, an Advanced Primary Stroke Center, an accredited Baby-Friendly Hospital, a U.S. News & World Report high performing hospital. The hospital's staff is as diverse as the patients they serve. Interpreter services can be provided at any time of the day or night in over 130 languages.

Marketing Statement

Since 1875, South Brooklyn Health has established its reputation for clinical excellence and culturally competent care. It has designations as a Certified Percutaneous Coronary Intervention (PCI) Center, an Advanced Primary Stroke Center, an accredited Baby-Friendly Hospital, a U.S. News & World Report high performing hospital. The hospital's staff is as diverse as the patients they serve. Interpreter services can be provided at any time of the day or night in over 130 languages.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Purpose of Position

Under supervision, with some latitude for independent initiative and judgment, is responsible for obtaining patient meal order selections and for the delivery of meals to patients, including the set-of up and loading of meal trays onto carts, inspection and transportation of meals to assigned rooms, collection and return of empty trays and/or food carts, and performance of other related tasks, as required.

Essential Duties And Responsibilities

• Ensures handheld tablet is fully operational prior to visiting patients and obtaining meal order selections.
• Greets patients; discusses and obtains their menu selections for the next day’s meals, adhering to dietary restrictions (as applicable); and confirms and inputs patients’ choices at the bedside into a handheld tablet.
• Checks patients’ trays for allergens and special requests; proper reheating; and accuracy, ensuring all items on tray ticket are present; and adds hot beverages and additional items before service to patients, as needed.
• Makes additional rounds to ensure selections have been received from all patients, as appropriate.
• In adherence with meal time schedules and infection control guidelines, delivers meal trays via carts to assigned units, uses two patient identifiers and patient scripting when passing trays or food to patients, and collects soiled trays to return to the kitchen area for cleaning.
• Delivers nourishments and enteral feeding, and assembles and delivers late trays, as needed.
• Engages in service recovery to address patient complaints, whenever possible, including delivering additional items to patients, in keeping with their diet restrictions.
• Effectively communicates and collaborates with patients, and the interdisciplinary team to resolve any concerns regarding patients’ understanding of menu selections.
• Reviews diet orders and prepares a list of patients that were not seen and need to be visited by the next shift.
• Completes daily service satisfaction rounds, and enters results of service satisfaction rounds into a computer program, such as Experiencia or a similar system.
• Enters pertinent information obtained from patients into CBORD, EPIC, and/or other record systems, and periodically reviews patient menus, to ensure preferences, selections and allergens are reflected.
• Assists with the tabulation of statistics and prepares menu related reports, as requested by supervisors, managers or dietitians.
• Under supervision, assists with assimilation of new food service staff in the department, as needed.
• Assists with answering phones, processing changes in the computer system(s), and performing other related tasks, as needed.

Minimum Qualifications

• High School Diploma or its educational equivalent; and six (6) months of full-time satisfactory experience working in a hotel, restaurant, hospitality, customer service or food service; and
• Completion of an NYC Health + Hospitals food service training program within three (3) months of appointment.

Department Preferences

Ability to read and write English and to understand and carry out simple instructions