Service Aide

New York City Health and Hospitals Corporation; New York (NY); On-site; USD 35,000 - 48,000; Full time

Job summary

South Brooklyn Health in New York City is seeking a Facilities Associate to support food services, housekeeping and maintenance within a hospital setting. Under supervision, you will perform duties across areas including meal service, cleaning and waste disposal, with emphasis on patient safety and comfort.

The role requires English reading/writing and strong teamwork, with responsibilities spanning kitchen operations, environmental cleaning, and equipment handling in a busy clinical environment.

Qualifications

• Ability to read and write English.
• Verbal and customer service communication skills.
• Reading, writing and comprehension in English.
• Following directions from a supervisor and interacting with coworkers and the public in English.

Responsibilities

• Prepare and set up assigned stations for meal service, ensuring cleanliness prior to service.
• Deliver patient meals, collect and return trays, and participate in daily menu conferences.
• Assist in kitchen operations and prepare between-meal nourishment.
• Clean and sanitize kitchen and dining areas and manage waste disposal.
• Load, unload, and stock supplies; transport items within the facility.
• Maintain cleanliness and safety of health care areas, including floors, equipment and rooms.

Job description

Marketing Statement

Since 1875, South Brooklyn Health has established its reputation for clinical excellence and culturally competent care. It has designations as a Certified Percutaneous Coronary Intervention (PCI) Center, an Advanced Primary Stroke Center, an accredited Baby-Friendly Hospital, a U.S. News & World Report high performing hospital. The hospital's staff is as diverse as the patients they serve. Interpreter services can be provided at any time of the day or night in over 130 languages.

Marketing Statement

Since 1875, South Brooklyn Health has established its reputation for clinical excellence and culturally competent care. It has designations as a Certified Percutaneous Coronary Intervention (PCI) Center, an Advanced Primary Stroke Center, an accredited Baby-Friendly Hospital, a U.S. News & World Report high performing hospital. The hospital's staff is as diverse as the patients they serve. Interpreter services can be provided at any time of the day or night in over 130 languages. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

Purpose of Position

Under direct supervision, performs work of ordinary difficulty and responsibility in the areas of food services, housekeeping and maintenance and grounds operations; performs related work.

Examples Of Typical Tasks

In the area of Food Services Operations Only

• Sets-up assigned station with appropriate items before meal service; checks for cleanliness before starting preparation of food.
• Assembles prepared food on trays for patients according to menu cards or special diet lists. Delivers trays to patients and collects/returns soiled trays to the kitchen area. Participates in daily menu conferences and food service operations of cafeteria or dining room area, including organizing the serving area and collecting dishes and resetting tables.
• Assists in cooking operations and prepares patients’ between-meal nourishment and cold foods (e.g., salads, sandwiches, desserts, etc.) according to oral and/or written instruction; reconstitutes hot foods in microwave ovens.
• Serves foods at proper temperatures utilizing appropriate kitchen equipment.
• Cleans kitchen and dining areas. Washes, sanitizes and/or sterilizes dishes, working areas/surfaces, utensils and equipment.
• Collects, transports and/or disposes of garbage and trash in designated containers; runs appropriate items through a dishwasher utilizing appropriate cleaning and sanitizing agent(s).
• Obtains stock from refrigerators and/or storerooms. Loads and unloads stock, and dispatches and stores supplies.
• Attends in-service education programs, as assigned.
• Performs other related duties, as assigned or directed.

In The Area Of Housekeeping Operations

• Cleans, maintains and/or sterilizes assigned areas of the health care setting by emptying wastebaskets, sweeping, dusting, vacuuming and washing/mopping floors, walls, ceilings, window sills, Venetian blinds, furniture and medical equipment with appropriate cleaning equipment, solutions and disinfectants. Bags soiled linens.
• Cleans mirrors and scours and disinfects toilets, sinks, tubs and showers using appropriate cleaning equipment, solutions and disinfectants.
• Cleans unsterile trays and equipment. Cleans and disinfects metal containers, sputum disposal room and equipment. Distributes clean sputum cups, containers and paper bags for waste to patients. Collects and disposes of cups and waste, handles and disposes of sputum specimen containers. Fills ice compartment of oxygen equipment and obtains oxygen tanks when required.
• Polishes metal. Maintains floors by stripping, waxing and polishing utilizing appropriate cleaning equipment.
• Collects, empties, transports and/or disposes of debris and garbage in designated containers. Relines waste containers with appropriate liner(s) and transports infectious waste material to designated areas.
• Assists in loading and unloading trucks and filling stock requisitions. Transports household supplies and equipment and assists supervisor in such tasks as distributing cleaning supplies.
• Moves furniture and equipment, and assists in the make-up and breakdown of beds (including their proper storage).
• Maintains control over tools and equipment. Keeps mechanical equipment in proper running order.
• May perform auxiliary services in health care setting laboratories, pharmacies and other special areas.

In The Area Of Maintenance And Ground Operations

• Maintains grounds, cuts lawns and shrubs and cleans walkways, including but not
• Assists in loading, unloading and storing supplies, equipment and/or tools at point of pick-up, delivery or distribution.
• Fills and distributes/transports requisitioned records, materials, supplies and equipment including but not limited to food stock, cleaning supplies, medical supplies and ground maintenance equipment.

Minimum Qualifications

Ability to read and write English and to understand and carry out simple instructions.

Department Preferences

• Maintaining complete confidentiality with regard to all patient issues.
• Being able to evaluate the accuracy, quality and cleanliness of work being performed.
• Verbal and customer service communication skills.
• Reading, writing, speaking, comprehending and following written and oral directions in English.
• Following directions from a supervisor; interact effectively with co-workers; communicate effectively with co-workers and the public in English.
• Universal safety precautions on lifting and disposing of garbage and other housekeeping equipment and/or items.
• Safety precautions applicable to regulated and non-regulated waste.
• Applying simple mathematical concepts.
• Pathogen control and sanitation techniques.
• Use, storage and safety of cleaning agents.