Food Service Assistant Operations Manager

SSA Group; Nashville-Davidson (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team at a leading cultural attraction, where your leadership in food service operations will shine. As a Food Service Assistant Operations Manager, you'll play a crucial role in enhancing guest experiences while managing a talented team. This position offers a flexible schedule, opportunities for professional development through our Apprenticeship Program, and a supportive work environment that values innovation and inclusivity. If you are passionate about food service and enjoy working in a vibrant setting, this role is perfect for you. Embrace the chance to make a meaningful impact in a forward-thinking organization dedicated to excellence.

Benefits

Flexible Schedule

Paid Time Off (PTO)

Meal Program

401K Plan

Team-Building Activities

Training and Career Development

Tuition Discount

Employee Discounts

Qualifications

• 2+ years of operations management experience preferred.
• Strong leadership and team-building skills are essential.
• Ability to work flexible hours, including nights and weekends.

Responsibilities

• Manage food service operations to ensure guest satisfaction.
• Oversee staff training and maintain operational standards.
• Support financial forecasting and maintain quality control.

Skills

Food Operations Management

Team Leadership

Process Management

Interpersonal Skills

Problem Solving

Financial Management

Communication Skills

Education

High School Diploma

ServSafe or Food Handling Certification

Tools

Basic Office Software

Job description

Nashville Zoo at Grassmere, Nashville, Tennessee, United States of America

Job Description

SSA at Nashville Zoo thrives hospitality forward through a commitment to Innovation, Cultural excellence, and Nurturing the potential of our team.

Join Our Team!

We are seeking a talented Food Service Assistant Operations Manager to support our growing operation. This role is ideal for someone with a strong focus on FOOD OPS, reporting, process management, and team leadership. If you thrive in a dynamic environment and excel at managing both food and people, we want to hear from you!

What We Offer:

• Flexible schedule and work hours for better work-life balance
• Paid Time Off (PTO)
• Access to our Apprenticeship Program for professional development
• Meal Program to enjoy great food on the job
• 401K Plan with company contributions
• Regular team-building activities and social events to foster a supportive and fun work environment

If you're ready to make an impact and grow with a forward-thinking team, apply today!

Who are we:

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

Reports to: Food Service Operations Manager and General Manager (as applicable)

Responsibilities:

• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Support implementation of operational systems, processes and policies in support of organizations mission, business needs, client & SSA expectations.
• Assumes a supportive and strategic role in upcoming season planning for food concepts, equipment needs and operational excellence.
• Supports department financial forecasts as necessary, information flow and management, business processes and organization planning.
• Oversee food service training and orientation of all staff according to the onsite handbook and set expectations by your guidance.
• Ensure SSAfety training(s) completed with all staff upon hire.
• Fulfill guest's needs quickly and efficiently as well as resolve complaints effectively.
• Maintains quality and facility cleanliness.
• Progressively document and discipline employees to promote better work performances compliant to the company policies and procedures.
• Maintain a clean, safe and organized work environment for all employees and guests.
• Supportive role in the responsibility of the day to day functions of all food services and programs. With specific focus to front of house operations.
• Support facilitation of the maintenance and repairs of facility and equipment.
• Maintains a close relationship with the client's staff to ensure a positive working relationship.
• Ensure overall consistency and high quality across the various operations; plan menus based on such factors as market trends, customer preferences and nutritional considerations.
• Ensure invoices are given to office team ensuring smooth communication so that all vendors are paid within terms.
• Supports management of all operational functions of the Food Department.
• Supports management of payroll and controllable profit within established guidelines. Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc.
• Manage employees in accordance with State and Federal labor laws.
• Schedule appropriate staff levels in accordance with budget and business forecast.
• Perform other tasks as deemed necessary.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.

IDEA + Belonging:

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.

Job Requirements:

• Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates financial management, merchandising, analytical, planning and leadership skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Previous Experience:

• Two years operations management experience dependent on sales, more years experience may be applicable.
• ServSafe or Food Handling Certified.
• All education backgrounds eligible, must be 18 or older.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments).

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Compensation and Benefits:

• Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education.
• Paid Time Off.
• Medical | Dental | Vision.
• Supplemental Insurance.
• Training and Career Development.
• Tuition Discount through Partnership College.
• Meal Plan & Employee Discounts.