Food Service Assistant Manager

Wisconsin Union; Madison (WI); On-site; USD 52,000 - 63,000; Full time

Job summary

Wisconsin Union is seeking a Food Service Assistant Manager to oversee multiple venues at Memorial Union (Lakefront Lounge, Daily Scoop, Strada, and summer terrace BBQ stand). You will supervise full-time and student staff, manage daily operations, sales, and profitability, and ensure food safety.

The role requires hands-on leadership during peak periods and strong communication, organizational, and team-building skills. Evening and weekend work is required as schedules align with unit needs.

Qualifications

• 1.5 years of restaurant experience as a restaurant manager.
• 1 year working in an establishment that serves alcohol.
• Direct supervision of two or more supervisors or managers in a restaurant setting.
• Experience with leading teams of 20+ employees.
• Demonstrated communication, interpersonal, and conflict resolution skills.

Responsibilities

• Leads and provides exceptional customer service, answers questions, and provides information regarding food preparation, catering, and associated activities.
• Assists with unit budget monitoring, management of inventory levels, and staff training.
• Monitors adherence to federal, state, campus, and local food safety regulations, policies, and procedures, identifies needs and makes recommendations for improvement to leadership.
• Develops, implements and oversees workflow components, and assigns and coordinates the day-to-day activities of food service staff.
• Selects, develops, implements and schedules logistics and menus for daily and catering operations.

Skills

Communication

Team leadership

Customer service

Food safety knowledge

Job description

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Job Category

Academic Staff

Employment Type

Regular

Job Profile

Food Service Assistant Manager

Job Summary

This position is part of the team that oversees some of our most popular venues in the Memorial Union: Lakefront Lounge, Daily Scoop, Strada, and the summer terrace BBQ stand. The person in this position is responsible for the day-to-day management, sales, customer service, food safety, and profitability of these venues. This role will provide direct supervision to full‑time staff, part‑time staff, student staff and student supervisors. During peak business periods, this role is highly hands‑on and actively supports daily operations. A successful candidate will have previous restaurant experience and demonstrate excellent communication, organizational, and team‑building skills.

Physical Demands

Ability to lift and carry 50 pounds occasionally needed; Ability to work outside in inclement weather; Ability to stand on feet for extended periods of time.

Work Schedule and Location

This position is scheduled to work a combination of days, nights and weekends. Operational and work schedules will be closely aligned with the services and customer needs of our units. As a result, work schedules will be adjusted during specific times of the year to meet demand.

Key Job Responsibilities

• Leads and provides exceptional customer service, answers questions, and provides information regarding food preparation, catering, and associated activities
• Assists with unit budget monitoring, management of inventory levels, and staff training
• Monitors adherence to federal, state, campus, and local food safety regulations, policies, and procedures, identifies needs and makes recommendations for improvement to leadership
• Develops, implements and oversees workflow components, and assigns and coordinates the day-to-day activities of food service staff
• Selects, develops, implements and schedules logistics and menus for daily and catering operations

Department

Wisconsin Union, Dining & Hospitality, Memorial Union

Compensation

The expected starting salary is $57,500 / Annually

This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS)pension fund. For a summary of benefits, please see.

https://www.wisconsin.edu/ohrwd/benefits/download/fasl.pdf

Required Qualifications

• 1.5 years of restaurant experience as a restaurant manager
• 1 year working in an establishment that serves alcohol

Preferred Qualifications

• Direct supervision of two or more supervisors or managers in a restaurant setting
• Experience with leading teams of 20+ employees
• Demonstrated communication, interpersonal, and conflict resolution skills

Certifications

• ServeSafe Certification Required: Hold or able to obtain within 6 months of hire
• Valid Bartender License Required: Hold or able to obtain within 6 months of hire

Contact Information

Jenny Lee, [e-mail], 608-265-1157.

Institutional Statement on Diversity

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.