Food Server - Tuscany

Mohegan Sun; Montville (CT); On-site; USD 42,981,000 - 71,635,000; Full time

Job summary

Mohegan Sun is seeking a guest-facing server to deliver exceptional hospitality in our restaurant outlets and hotel. You will take orders, enter them into the POS, and ensure accurate payments while maintaining service standards.

In this role, you will actively upsell menu items, coordinate table service, and assist with room service when needed. You will also help keep outlets clean and support opening/closing duties as required.

Qualifications

• Previous guest service experience.

Responsibilities

• Takes guest orders and enters them into the POS system.
• Actively up-sells products and uses endorsements at appropriate service opportunities.
• Coordinates all food and beverage service at the table including pre-setting, serving, and pre-bussing.
• Handles all payments accurately per established check tendering procedures.
• Prepares and breaks down wait stations in accordance with dining room standards.
• Completes side work and maintains shift responsibilities.
• Delivers food and beverages to guest rooms when required.
• Removes trays and tables from rooms and hotel tower.
• Assists in maintaining the outlet cleanliness.
• Assists in arranging room and setting tables for shifts and events.
• Performs opening and closing duties.

Skills

Guest service

Communication

POS knowledge

Food & beverage service

Tools

POS system

Job description

Join Our Team And Experience Endless Career Possibilities

Position Summary

This position is responsible for serving guests in assigned restaurant outlet or the hotel according to department policies and procedures and steps of service.

Primary Duties and Responsibilities

includes but not limited to:

• Takes guest’s orders and accurately enters them into the point of sale (POS) system
• Actively up-sells products and uses endorsements at all appropriate service opportunities
• Coordinates all food and beverage service at the table including pre-setting, serving and pre-bussing according to established steps and standards of service
• Handles all payments accurately per established check tendering procedures
• Prepares and breaks down wait stations in accordance with dining room standards
• Completes side work and maintains shift responsibilities
• In the hotel, delivers food and beverage to guest’s room, per established steps of service
• Removes trays and tables from rooms and hotel tower

Secondary Duties And Responsibilities

• Assists in maintaining the cleanliness of the outlet
• Assists in arranging room and setting tables on a shift-to-shift basis as well as for special events
• Performs opening and closing duties

Minimum Education And Qualifications

• Previous guest service experience

Competencies

• Excellent written and verbal communication skills
• Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs
• Good understanding of spirits, beer, wine, glassware, garnishes and all beverage service techniques
• Skilled in proper tray handling
• Good understanding of food products including sauces, dairy and cheeses, cuts of meat, fowl and fish, fruits and vegetables, pasta, breads and starches and desserts and pastry
• Good understanding of food preparation and cooking techniques
• Thorough point of sale system knowledge
• Good knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff procedures

Training Requirements

• Outlet-specific standard operating procedures
• SMART alcohol awareness

Physical Demands And Work Environment

• Must be able to stand and walk for extended periods of time
• Must be able to bend and lift full trays up to 50 lbs.
• Must be able to work in a fast paced environment with frequent interruptions
• Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

Work Shift

Regular

Knock, knock. Hear that sound? That's opportunity!

Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.