Food Server - Tuscany

Mohegan Tribal Gaming Authority - Mohegan Sun; Mohegan (CT); On-site; USD 17,000 - 25,000; Full time

Job summary

Mohegan Sun in Uncasville, CT, seeks a friendly restaurant server to provide guest service in assigned outlets. You will take orders, enter them into the POS, upsell, coordinate table service, and ensure accurate payments.

You will also handle room-service delivery, break down stations, perform opening and closing duties, and help maintain cleanliness. The role requires strong communication, beverage knowledge, and adherence to state liquor laws.

Qualifications

• Previous guest service experience.
• Excellent written and verbal communication skills.
• Thorough knowledge of operational policies (hours, menus, concepts).
• Understanding of spirits, beer, wine, glassware, garnishes and beverage service.

Responsibilities

• Takes guest orders and enters them into the POS system.
• Actively upsells products using endorsements.
• Coordinates all table service according to standards.
• Handles payments per procedures.
• Prepares and breaks down wait stations; completes side work.
• Delivers meals to hotel rooms as required.
• Removes trays/tables from rooms and tower.
• Performs opening and closing duties.

Skills

Communication

POS systems

Guest service

Upselling

Food safety

Beverage knowledge

Tools

POS terminal

Job description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIESIF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITEPosition Summary:This position is responsible for serving guests in assigned restaurant outlet or the hotel according to department policies and procedures and steps of service.Primary Duties and Responsibilities: includes but not limited to:Takes guest’s orders and accurately enters them into the point of sale (POS) systemActively up-sells products and uses endorsements at all appropriate service opportunitiesCoordinates all food and beverage service at the table including pre-setting, serving and pre-bussing according to established steps and standards of serviceHandles all payments accurately per established check tendering proceduresPrepares and breaks down wait stations in accordance with dining room standardsCompletes side work and maintains shift responsibilitiesIn the hotel, delivers food and beverage to guest’s room, per established steps of serviceRemoves trays and tables from rooms and hotel towerSecondary Duties and Responsibilities:Assists in maintaining the cleanliness of the outletAssists in arranging room and setting tables on a shift-to-shift basis as well as for special eventsPerforms opening and closing dutiesMinimum Education and Qualifications:Previous guest service experienceCompetencies: Incumbent will master the following competencies while in this position:Excellent written and verbal communication skillsThorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programsGood understanding of spirits, beer, wine, glassware, garnishes and all beverage service techniquesSkilled in proper tray handlingGood understanding of food products including sauces, dairy and cheeses, cuts of meat, fowl and fish, fruits and vegetables, pasta, breads and starches and desserts and pastryGood understanding of food preparation and cooking techniquesThorough point of sale system knowledgeGood knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff proceduresTraining Requirements:Outlet-specific standard operating proceduresSMART alcohol awarenessPhysical Demands and Work Environment:Must be able to stand and walk for extended periods of timeMust be able to bend and lift full trays up to 50 lbs.Must be able to work in a fast paced environment with frequent interruptionsMust be able to work various shifts and flexible hoursThis is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.Work Shift:RegularKnock, knock. Hear that sound? That's opportunity!.Mohegan Sun practices Native American Preference in hiring. \"Native American\" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.